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خلاصہ
An experienced and highly efficient Individual with over 5 years of experience in Operations Management, Sales, Customer Support, and Customers Success. Currently serving as Assistant Manager Operations and leading a New Zealand-based project (SmilePath.NZ), supervising multiple teams, planning and maintaining work schedules, and updating procedures and policies while performing customer service activities, client handling & retention, Shipping and handling activities, Dispute representation, Fraud detection & resolution, payment gateways & refund management and Coordination with Management. Seeking an opportunity as Operation Manager/ AM Operations, CS Manager, or Area Sales Manager in a dynamic and diverse organization, where I would be able to put my all effect in the best interest of the ultimate success of the organization and my personal goal as well.
My detailed Resume can be seen here: https://resume.io/r/PxVsadMhe
Contact: 0334-4114804
Email: Nademarif78@gmail.com
Location: Shahkam Chowk, Canal Road, Lahore
پراجیکٹس
تجربہ
Assistant Manager Operations and Customer Support
Incorporated an entire internal communication channel to make the communication secure and smooth.
Promoted and marketed the business by creating and sending Promotional emails via Mail-chimp on daily basis.
Managed payment gateways including the creation of Invoices, making customers' refunds, and representing payment disputes of the customers.
Managed a team of email and chat support executives.
Worked to ensure a positive and hassle-free customer experience.
Settled and represented customer's disputes to avoid substantial loss of received amount.
Identified and maximized sales opportunities, and increased customer retention rates via calls and Chats.
Incorporated policies and designed procedures to ensure a great work environment.
created and designed KPIs for the team and rewarded them on the basis of their monthly performance.
Launched and Managed a new project (SmilePath.NZ) and created a smooth procedure and marketing strategies to ensure the success of the Project.
Maintained records of the requirement and productions of the Product (Clear Aligners).
Coordinated with the higher-ups to ensure the smooth flow of work.
Team Lead Operations (Trust and Safety)
Managed the team of Trust and Safety and Surveyors and assigned their day-to-day task.
Assisted and helped the team members in their daily tasks to perform accurate actions.
Evaluated team performance on a daily, weekly, and monthly basis and encourage them to excel in their performance.
Worked on the development and implementation of new policies to the customer's demands.
Disseminated daily reports to the management and gave them daily insight into the activities.
Generated a Business of 1 Million PK in 6 months from Multiple Investors.
Provided Customer Support to ensure retention and growth of the customers.
Evaluated Red flags on daily basis, made calls to the complainants, and act accordingly.
Managment Trainee Officer
Generated business of 2 Million PKR from 3 Investors.
Communicated our clients with up-to-date market research and knowledge on daily
Facilitated clients to reap out a good profit and made them have a good trading experience.
Busniess Operations Intern
– Management: Facilitated the payment of foreign Remittances to up to 5-8 Customers.
– Organization of Records: Organized the Records of up to 50 account holders on daily basis.
– Record Keeping: Recorded the Utility bills in detail each month for up to 200-250 customers.
– Customer Relation: Assisted up to 5-10 Customers on daily basis for new Account Opening.
