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خلاصہ
Seeking a managerial position in an organization that will allow me to utilize my management skills and experience in the most effective manner for mutual success and growth.
As a self-learner & practitioner I am keenly interested to work in an environment that facilitates me a good platform to play with skills and to serve the best possible ways.
پراجیکٹس
تجربہ
Deputy Manager CRM Ecommerce
Investigate, plan and implement strategically effective and relevant methods for complaint resolution.
Lead and oversee the tasks of the complaints team.
Design and implementation of SOP and Policy for E-commerce.
Responsible for Customer Data Management in CRM.
Responsible for Daily/Monthly complaint reporting.
Coordinate with branches- For OMNI orders complaints.
Liaison with Internal Retail Audit Department for adjustment of complaint article returns for branches and E-commerce.
Liaison with Internal Retail Audit Department to control the E-commerce Shrinkages.
Collaborate cross-functionally with Finance, Supply Chain and Logistic Department for swift complaint resolution.
Assistant Manager E-commerce
Leading CRM project.
Leading CRM project. Implemented CRM dynamics 365 with optimization andreporting on performance.
QC and analysis of Onsite and Offsite migration from Magento 2.0 to Magento 2.3.5
Local and International complaint database management.
Managing local and international customer’s queries and concerns on daily basis.
Responsible for Daily/Monthly complaint report.
Coordinating with 105 branches.
Working with logistic team and warehouse for procession of complaints. Â
Dealing with courier partners. Interaction with the core management of Warehouse for inventory check.
Responsible for circulation and creation of Newsletters and SMS notifications.
Responsible for Product Catalog management on Magento 2.0.
Management of entire Stitched Ladies Apparel category which includes product creation, design locking and photo shoot.
E commerce Executive
Management of Product Catalog on Magento 2.0, simultaneously leading the complaint department.
Project Manager
Full-length website development project of Footprint.pk. Directed designs with designers, Lead the organization of backend and conducted photo shoots for the brand.
Assistant Marketing Manager
Worked closely with Manager Marketing in preparing campaigns, pitches and executing ideas according to clients requirements.
Internship
Initiated strategy & planning for customer relationship management. Assisted in planning the activities for Mountain Dew.
