▪ Executing overall planning for global clients like Town and Country, Ansell Healthcare, Yours Clothing, Crate & Barrel, Mr. Price & Niagara Bottling
▪ Delivering superior Customer experience to our customers
▪ Executing all operations tasks on time and on plan to support our customers success ▪ Proactive in identifying issue and mitigating them, ensuring that issues raised are resolved quickly.
▪ Exception management and backup management.
▪ Communication with Agent & Prepare Pre-Alerts documents and send to Agents.
▪ Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
▪ Identify cost saving opportunities that will enhance the profitability of the company.
▪ Executing all operational finance process in accordance with customer and company guidelines Updating all systems and milestone timely and accurately.

Timely coordination with customer for the shipments.
▪ Corresponding with Shipping lines and Clearing agents for timely pickup and movement of Containers to Port.
▪ Conducted track and trace efforts to ensure all shipping documents and customs information is received within agreed timeframes.
▪ Conducted track and trace efforts to ensure all shipping documents and customs information is received within agreed timeframes
▪ Performed express/telex releases for customers as requested.
▪ Assisted with bill of lading and manifest discrepancies as needed. 

Client handled: Wilko UK & Macy's US• Executing overall planning for global clients like Wilko & Macy's• Delivering superior Customer experience to our customers • Executing all operations tasks on time and on plan to support our Customers success • Proactive in identifying issue and mitigating them, ensuring that issues raised are resolved quickly. • Closely collaborate with other teams within and across CSO/DOC • Acting as the first point of contact for customers • Actively building strong relationship with customers • Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s • Managing the shipment/ file from booking to invoicing in accordance with agreed processes and IOP/SOP • Preparing all required documentation timely and accurately • Proactive communication with customer/suppliers in case of exceptions • Resolving operational issues / escalations quickly and effectively • Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders • Executing all operational finance process in accordance with customer and company guidelines • Updating all systems and milestone timely and accurately

Export Documentation