Monitoring UBL - Raast Application helpdesk support center.
• P2P credit / debit transactions, monitoring status update through database.
• Engage with State Bank Pakistan team for Raast transactions update, closed Raast
incidents through IT service management.
• Establishing the automated mechanism for successful execution of following IT Service
management processes. – (User Request, Service Request, Incident Management)
• Escalate an issue to a team of 2nd line senior support analysts if the problem is more
complex.
• Ensure adherence to service level agreements resolving IT service requests by head office.

Assigned for Requirement Gathering, Blueprint Creation, Project Plan Creation, Deployment and
Training Plans for successful training and rolling out of new Sales System (Android Based -
SalesBuzz) in Pan Pakistan (36 locations, 420+ users).
Completed implementation of Snd-Pro in more than 100 distributors including training and support.
Managing Sales Systems Both (Primary – SalesBuzz & Secondary – Snd-Pro) by providing end to end
support to the users in coordination with local and international vendors and business support
departments.
Coordinating closely with SAP SD & SAP MM Teams (local/international) for the Master Data
availability following from SAP to SalesBuzz and S&D Pro Systems.
Troubleshooting & rectifying issues/bugs reported during operations to ensure continuity of the
business with minimal downtime and involvement of Regional Team/Vendors.
Designing SQL Views/SPs and sharing Data Insights to Management through Excel Reports and
Power BI Dashboards.
Defining different SOPs for improving IT Processes.
Conducting technical and business training with cross functional users for Sales Buzz.
Test, update and deploy enhancements and new version of Sales Buzz.
Troubleshooting and resolving day to day issues to sale orders/Sales cycle for Primary Sales System
(Sales Buzz) to Secondary Sales System (Snd-Pro).

Dealing with UK based clients, providing support in terms of company’s products.
Monitor issues, follow up with clients through Voice calls, Emails, Skype chat.
Provide training to both amateur and professionals, also diagnosing problems and offering
advice and solutions related to Network, hardware, software, and system.
Installation and configuration of Microsoft SQL Server with user’s rights in SQL server
authentication mode, and desktop applications (Cab Treasure).
Configure Routers, Port Forwarding and remotely connect the SQL Server of Clients’
Undertake small to medium-sized IT projects as instructed by the IT Manager.

Leading IT support team in Texitech.
• Partnering with UAE IT team for implementation of centralized services.
• Troubleshooting installation, deployment, troubleshooting and Loss data recovery.
• Provide Tier-1 support to end user, Responsible to perform additional tasks as assigned.
• Understanding the end user issues regarding the connectivity and resolving them.

Designing reports and data base for the purpose of providing personnel with information
customized to their specific needs.
• Developing Daily, Weekly and Monthly Reports as per Client requirement.
• Developing KPI reports for all Projects.
• Provide Tier-1 support to end user, Responsible to perform additional tasks as assigned.