To monitor all Network faults via alarms.To check the severity of all Network faults.To perform alarm testing.To record any Network fault that has occurred.To escalate the fault to the respective Field Operations (FOPs) POC.To follow up for the occurred Network fault with FOPs POC.To verify resolution and update the record for the Network fault.To generate fault reports for the occurred Network fault if necessary.To provide approval for the generated Change Request.To issue work orders for site access.To process the Change Request.To follow-up with the Planned Outages.

Daily Cell level statistical analysis of Network.
Daily network TCH Availability reports.
Daily KPI analysis. Daily No Traffic reports.
Weekly availability and performance reports.
Weekly worst cell reports RF and OMM.
Weekly M.O.E Reports. Monthly, Quarterly and annual reports.
Locking Trouble Tickets in service manager and following it up till resolution.
Escalation of operational issues for rectification to back office.

My everyday responsibilities at ZTE include:
Monitoring of Telenor's Network Alarms and Outages. To generate SMS regarding network issues to management every 2 hours and a detailed report to all regions every 3 hours.
Escalate and Acquire feedback and avoiding SLA Breach.
SMS Escalation on Urgent and Important Outages.Pushing subcon to do their Jobs efficiently and effectively. Escalate and Acquire feedback and avoiding SLA Breach.

The team leader of all interns.
Responsible for teamwork.
I worked with teams of broadcasting and satellite communications.
Worked at PTV Home, PTV Sports, and PTV Global.
Understanding of Fiber Optics.
I also gained a working understanding of their communication systems.
Weekly report to the management.