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خلاصہ
Review of my credentials will indicate that I have near about 7 years of cross-functional experience in the areas of Sales & Marketing, Social Media, Customer Service, Technical Support / Troubleshooting, IT - System Administration and Team Management
In my most recent position as Deputy Manager – Sales & Marketing Isuzu D-Max in Ghandhara Industries Limited, I have demonstrated a tremendous ability to support and maintain numerous operational business objectives. I am seeking new professional challenges and am eager to put my acquired knowledge towards the growth and development of your organization. In addition to these characteristics, I also offer an unsurpassed level of commitment to client service and the ability to quickly assimilate new information into my daily business transactions. I work diligently to provide excellence in all my professional endeavors and have earned a reputation of integrity, initiative and results-driven work ethic. I have been always recognized for professionalism, positive mental attitude, commitment to excellence and demonstrated ability to communicate and work with Senior Management, Associates, Key Customers and Vendors.
A tour through my enclosed resume shall take you through the details and I am confident, in my credentials you would find a perfect fit for the said job. I am open to relocate.
Thanks for devoting your time
پراجیکٹس
تجربہ
Deputy Manager Sales & Marketing
• Product planning of Commercial Vehicle Segment of ISUZU i.e. D-Max for Pakistan market, confirming spec requirements, model life management and budget planning.
• Development of sales and marketing promotion strategy for CV segment including digital & social media, ATL and BTL.
• Demand forecasting and development of retail business plan for volume increase of CV segment in changing competitive landscape of auto industry in Pakistan.
• Successfully launched Isuzu D-Max with significant increase in order intake. Formulated and executed marketing campaigns including social media, website and dealership activities.
• Collection, compilation of all the inquiries from different sources nationwide and escalation to the relevant regions and to take continuous follow-up and creation of a Nationwide Sales Inquiry Dashboard for management’s effective decision making.
• Gathering data about competition in terms of sales, production, marketing activities and other proceedings.
Manager Marketing, Customer Relations & I.T. Adminstration
Since Apr’14: Toyota Highway Motors as Manager - I.T. Administration & Marketing
Key Result Areas:
Updating the official Facebook Page / Website
Creating marketing campaigns in collaboration with corporate to increase the Sales and After Sales Business of the dealership.
Creating marketing campaigns; also assisting GM-Sales & Marketing & CEO in conducting marketing campaigns for the organization; working in close relation with the vendors, sponsors and partners for the same.
Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.
Taking care of installation of IT Assets, Routers/Switches/Modems, Peripherals, System Software & Application Software, Security Management, etc.
Maintaining Enterprise Servers, Operating Systems, Storages, File Systems, Databases & Applications
Accountable for designing& implementing entire intranet network by using Linksys Unmanageable Switches and TPLink Routers
Overseeing the ERP installation procedure thereby providing support to the vendor GTech
Taking care of Network Infrastructure, Servers &Terminals, A+ Networking and Sharing Server Management
Highlights:
Entrusted with additional responsibilities as Manager - Customer Relations from Apr’16-Till Date, taken after the downfall of the CR Department; actively involved in:
Designing& instituting the process flows of the Inquiry and Complaint Handling as per the Toyota Global Standardized Systems
Handling the Customer Information Management System
Contributions towards ensuring the facilities availability in the dealership meeting the Toyota Global Standards.
Management Outline:
Was Lead Organizer of Annual Off-road Racing Events - Hub Rally Cross since 2014 organized by Toyota Highway Motors
Attended the Regional Motorsports Workshop organized by Toyota Motor Asia Pacific in Bangkok, Thailand
System Engineer
• Responsible for designing of Network Infrastructure, Implementation & Installation of Servers and Terminals, A+ Networking, Server Management.
• Provided technical support and assistance to the end user by remote desktop and by visiting client’s location as well.
• Provided expert consultation and technical to the Network and System Health proactively to maintain the level of services and to Track the alarms if any.
• Ensured in taking the backups of the server by regular intervals of time to minimize the risk of data loss.
• Handled Clients: Asim Jofa, Deepak Perwani, Fiction, Pakistan Cosmetics Products, Saba Qazi etc.
Technical Support System
• Liaised with the internal IT organization and provided technical support by phone, remote screen sharing, and in person when required, to maximize first-call solve for remote users.
• Executed all required operational tasks on network edge - Transport operation 24 X 7 X 365.
• Proactively monitored for network on NMS, network infrastructure to attend faults prior occurrence.
• Provided expert technical support and assistance to technicians and field engineer onsite whenever required.
• Ensured that regular Network Health Verification is executed proactively to maintain availability of network, and Track Service Problems and Alarms to find the root cause if any.
• Involved in the needed update for Reason for outage following up all recommendation to avoid Re-occurrence of similar faults till it takes place.
• Liaised with troubleshoot Internet connectivity, Browser configurations, firewalls, Email issues and TCP/IP issues.
• Proactively worked on preventive maintenance on network device elements to identify and rectify any potential threats.
