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خلاصہ
I worked at the Telenor Franchise in Saddar, Rawalpindi as a Customer Relations Officer for 8 years. Then, I worked as a Computer Operator at APS and Global College of Sciences for a total of 5 years. I also worked as a Resident Engineer at PTCL, IT NOC for 4 years. Currently, I am working at MY University, Islamabad in the Exam Branch as a Computer Operator since November 25, 2021. I have extensive experience with MS Word and MS Excel.
تجربہ
Computer Operator
Result Preparation of all disciplines including BS & MS
Prepare Date Sheet for all exams
Prepare seating plan for all exams
All types of Internal office notices & letters from Controller office
Making of Transcripts
To assist Controller and Deputy Controller of Examinations for conducting examinations
Resident Engineer
IT Infrastructure monitoring and reporting via CA Broadcom Products.
Monitor and escalation of incidents, process request as defined in SOP.
Monitor Data Center Environmental Control Equipment’s for stability to reduce the unplanned outages.
Ticket management of Incident, Problem, Request and Change module in Service Desk.
Ensures both the Stakeholders and Management are reported timely about outages/impact.
Computer Operator
Result Preparation of all internal exams
Prepare seating plan for all exams
All types of Internal office notices & letters from Principal & Vice Principal
Paper typing of English, Maths and Urdu.
Computer Operator / Clerk
Result Preparation of all internal exams as well as Board exams
Prepare seating plan for all exams
All types of Internal office notices & letters from Vice Principal & administration
Paper typing of English, Math’s, and Urdu.
Result preparation of classes for teacher upgradation & move over.
Coordinating Entry Test & results preparation from class (1-10).
Customer Relation Officer
To provide customer service and support regarding Sims, Call, Sms & Data Packages, and Numbers Portability.
Activation of Value-Added Services (VAS) through system.
Always in contact with head office through e-mail regarding customers problems.
Cash Management for Easy paisa including but not limited to cash collection, making payments.
Handling international payments from Express Money & Placid Express.
Domestic Remittance (sending and receiving money, withdrawal, and deposit money through Easy paisa Account).
Search and create customers demand / choice numbers.
Create Postpaid numbers in system.
Working in SIEBEL environment.
