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خلاصہ
Working as a Branch Manager at Dawlance Arcelik A.S.
Direct all operational aspects including distribution operations, customer service, human resources, administration and Part sales.
To ensure that KPI’s are being achieved and shared with Head Office.
Assess local market conditions and identify current and prospective part sales opportunities.
Develop forecasts, financial objectives,
Meet goals and metrics,
Manage budget and allocate funds appropriately
Bring out the best of branch’s personnel by providing training, coaching, development and motivation
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
Share knowledge with other branches and headquarters on effective practices,
To ensure that the system in the Customer Service Center is properly working.
To check all system documents, in case of error take corrective and preventive action with the consultation of C.D.C.S
To ensure that KPI’s are being achieved and shared with Head Office.
To ensure that all the reports of Branch/CWS/Franchise (Revenue, Satisfaction, Quality (Field & W/S), Warranty issues, Training) send to the Head Office timely and error free.
To ensure benchmarks Field/Workshop Quality, P/L, Inventory Stock, PNA,SMS, Pending complains etc.
Daily reporting from field technician/ franchises and proper complain distribution to technician
To ensure the working of communication channels like phone,exchange,UAN,Mobiles,DSL etc.
Workshop complains status review and follow up for timely unit completion and delivery.
To visit Dawlance dealers of their territory to resolve their issues and gather market feedback specially T100,B5,SED & potential dealer once in each month.
Monthly Service and Sales meeting regarding market issues and damaged / dented/missing issue.
To visit part dealers and resolve their issues in time and support to achieve their sales.
تجربہ
Branch Manager Customer Services (Quality)
QUALITY SYSTEM RESPONSIBILITIES:
• To highlight and arrange the training programs for Service Center Staff.
• To ensure that the Service Center environment is healthy and all safety precautions are follow.
• To ensure that all staff members familiar with W.I., I.T.I. and company procedures, also make it possible that they easily access to them.
• To ensure all tools and equipment are calibrated and keeping their proper records.
• To verify quality of work is being carried out by the personnel of their department.
• To ensure that all staff members are adequately qualified and experienced in their relevant discipline to perform the duties in satisfactory manner.
• To educate, train and motivate the staff members for the implementation of ISO 9000.
GENERAL RESPONSIBILITIES:
• To ensure that the system in the Customer Service Center is properly working.
• To check all system documents, in case of error take corrective and preventive action with the consultation of C.D.C.S
• To ensure that KPI’s are being achieved and shared with Head Office.
• To ensure that all the reports of Branch/CWS/Franchise (Revenue, Satisfaction, Quality (Field & W/S), Warranty issues, Training) send to the Head Office timely and error free.
• To ensure benchmarks Field/Workshop Quality, P/L, Inventory Stock, PNA,SMS, Pending complains etc.
• Daily reporting from field technician/ franchises and proper complain distribution to technician
• To ensure the working of communication channels like phone,exchange,UAN,Mobiles,DSL etc.
• Workshop complains status review and follow up for timely unit completion and delivery.
• To visit Dawlance dealers of their territory to resolve their issues and gather market feedback specially T100,B5,SED & potential dealer once in each month
• Monthly Service and Sales meeting regarding market issues and damaged / dented/missing issue
• To visit part dealer and resolve his issues in time and support to achieve his sales target
Assistant Services Manager
Worked as Assistant Services Manager in Quality and performed additional Multiple duties like CSO, Supervisor and Branch Manager.
Responsibilities were,
1,Assist the Retail Store Manager in planning and implementing strategies to attract customers
2,Coordinate daily customer service operations (e.g. sales processes, orders and payments)
3,Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
4,Evaluate employee performance and identify hiring and training needs
5,Supervise and motivate staff to perform their best
Coach and support new and existing service Associates
6,Monitor retail operating costs, budgets and resources
7,Suggest troubleshooting training programs and techniques
8,Communicate with clients and evaluate their needs
9,Analyse consumer behaviour and adjust product positioning.
10,Attending and resolving customers and dealers complaints according to Company KPI's
Trainee Mechanical Engineer
Worked as Trainee Mechanical Engineer at Diesel Engine Based Power Plant of PMDC Sorange Colleries
Internee
Worked at Different Manufacturing Processes, Conventional and CNC Machining, Heat Treatment Processes, Services Group Including Transportation and Power Plant
Internee
Worked and Studied the Basic Operations of Modern Thermal Powerplants and their Maintenance
