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خلاصہ
I am Aiteqad Afzal from Pakistan and I have been working in multiple banks for the past 8 years and I have worked on different positions such as customer service representative, branch operations manager and internal control monitoring officer.
My latest educational degree is Bachelors in Business Administration with an excellent CGPA of 3.7/4.0 from IQRA National university Peshawar.
I have strong command over administrative, client handling, retail banking and interpersonal communication skills. I am self driven and target oriented professional who seeks to exceed expectations and delivering the best outcomes for the organization.
Currently I am exploring entry level position in the UN where I can fully utilize my professional abilities and grow my career. I would like to join the UN for its known diversified environment and professional growth it offers.
Achievements
Promoted as OG-II in first 3 years after achieving A rating twice in my banking career while at UBL.
Awarded certificate of achievement for TOP 10 best performers at UBL in 2017.
تجربہ
Branch Service Manager
i have joined MCB in January 2023 as branch service manager (BSM)
Internal Control Monitoring Officer
resigned at UBL after serving for 7 years of branch banking and in compliance/audit department.
Branch Operations Manager
Customer Service Representative
Customer Service Representative (CSR) Dec-2015 - Present.
United Bank Limited, Pakistan
Department: Operations
Main duties:
Report to Operations Manager.
Responsible for overseeing all activities in regards to opening new individual, business and corporate accounts.
Worked as Customer Service representative (CSR) at UBL.
Responsible for Outward and Inward Clearing Settlements.
Responsible for maintaining of chequebooks and ATM Cards records and ensuring balancing on daily basis.
Addressed customer account issues.
Maintained confidentiality of bank records and client information.
Assist with the Operations Manager in daily Operations of the Branch.
Maintaining friendly and professional customer interactions.
