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خلاصہ
To pursue a carrier in a fast moving multinational and progressive organization where hard work is valued and leads to ample growth opportunities in Telecommunication & Grow by actively participating in the ever challenging and dynamic field of Telecommunication and seeking an opportunity where my skills can be best utilized, proving myself as an active part of a challenging environment, leading towards organizational growth and self-development
پراجیکٹس
تجربہ
Trainee NOC Engineer
Monitoring and analyzing of optical fiber cut between different NEs of long haul DWDM communication.
Monitoring and Analyzing different types of Alarms, optical power levels of OSN and loop testing with field team by using Huawei U2000, T2000,and ZTE U31, E300 and OTNM2000 NMS systems.
Generating Incident reports of daily Fiber Cable cuts.
Generating and analyzing Manual and Auto-Trouble Ticket with concerned field team and other technical reports.
Management Associate Trainee Engineer
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Handle technical problems, Faults, sub store and other requirements. Serve all customers through defined channels (Call, E-mail).
Management of staff -order placing and work on CRM, Maximo and PTCL MMBB.
Proactively analyze the business requirements for PSTN & MM BB products and report to the management for effective measures.
Identify the new market segments for the PSTN & MM BB products and suggest appropriate customer acquisition plans.
Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
Manage and maintain LAN and DSL installation, configuration of Modem and STB.
Conduct point wise testing of cable systems & fellow up for optical fiber installation.
Commissioning optical fiber cable to a maintenance sector.
Testing & mapping of broken cable using OTDR.
Tracing MUX of different cables from odf.
Cleaving & splicing of fiber using Splicing machine & Cleaver.
Handle and monitor different Alarms of MSAG and SDH by using ZTE Unitrans ZXONM E300 EMS and Huawei U2000 NMS products
