As a candidate with extensive experience in Administrations Operations, Monitoring Evaluation, Coordination, and Customer Services have allowed me to manage teams with exceptional performance. As a holder of an MPhil Public Administration degree, I can competently execute job responsibilities. I believe that I would make an asset to your team and I offer my resume for your review. As per my professional summary, my qualification and experience make me highly suitable for the role I am applying. I am highly regarded for Customer Services, Monitoring Evaluation, Coordination, Operations, and Administration skills. I am proficient in Microsoft Office, SPSS, and Microsoft Applications. Throughout my career, I have demonstrated the highest levels of service and commitment to the mission of organizations I have worked for. I thank you for your time and consideration and I look forward to hearing from you.
Primary person responsible for program implementation. Plan activities to achieve the program objectives.
Executes activities, supervises program staff, monitors, and reports progress of the program.
Assist and coordinate with the project manager
Maintain project operations strategies.
Monitor & manage all the activities of the department.
Plans activities to achieve the program objectives
Responsible for managing the program budget and ensuring that the program achieves its objectives within the funds available and the project timeline.
Ensure documentation and timely resolution of issues.
Coordinate with client department on Data/Information collection as per specified formats.
Drafting official correspondence with government departments and within the team.
Overseeing the development of the project as staff development and daily management of activities.
Supporting in the documentation of the program and activities.
Liaising with the relevant department for queries.
Implementation system to help to organize meet goals and objectives.
Responsible to act as PlTB's Focal Person for the Project under the direction of the Programme Manager.
Coordinate with client department for data/information collection as per specified formats.
Monitor the project to ensure timely generation of all project progress reports.
Coordinate and ensure compliance with system policies and procedures.
Coordinate with teams in the Implementation.
Designing of different forms such as Query, Registration, and Student Agreement.
Contact universities in UK & Australia for signing formal Education Partner Agreement.
Liaising with the students to confirm that everything is done before the interview date.
Helping the team to manage the students and providing advice in preparing the visa files.
Contact universities regarding commission sharing, student admission and other financial matters.
Taking appropriate action/ decisions depending on the situation in order to get more visa approvals.
Ensuring complete visa application documentation including all the financial & background-related papers.
Plan promotional campaigns for customer attraction & business development through social media and other available channels i.e. Facebook Ads, Facebook Page, Instagram etc.
Working closely with the Admission and Counselling Team to educate them about changing Student Visa conditions and rules.
Liaising with different embassies as and when required as well as Managing and filing all student visas for the UK and, Australia.
Will be the process owner for assigned clients (students) and ensure that they are serviced and guided well from start to finish of the Student Visa application process.
Accomplishes warehouse operations by recruiting, selecting, training, and coaching employees.
Oversees distribution, warehousing, and shipping.
Meets warehouse operations by forecasting requirements, preparing strategic & operational plan, and scheduling expenditures.
Develops warehouse operations systems by determining product handling and storage.
Manages warehouse operations by stock control, inventory management, and motivating employees.
Develops warehouse design by planning layout, product flow, and product handling systems.
Develops warehouse operations systems by analyzing process workflow and implementing changes.
Achieves warehouse operations by contributing recommendations and following policies.
Assessment of Government hospitals' performance through Minimum Service Delivery Standards of Punjab Healthcare Commission and Patient-Friendly & Safe Hospital of World Health Organization.
Guiding hospitals about their clinical & administratively weaken areas and helping them in the Policymaking Process.
Ensure KPIs assessment strategies are implemented and followed in a structured and coherent manner.
Meetings with hospitals senior management regarding hospital performance and evaluated results.
Ensure timely writing of Monitoring and Evaluation Reports of Hospitals.
Comprehend documentation available in the hospital for the purposes of performance audit.
Continuous liaison with senior hospital management and coordinate with them about improvement plans.
Develops and executes plans for the execution of key performance indicators for quality improvement.
Conduct Gap assessments and ensure the implementation of productive methodologies to fill gaps.
Plan and conduct training sessions with staff of the facility pertaining to KPIs and its methodologies.
Report results related to assessment activity regularly to the manager.
Coordinating with the concerned team and escalating the issues faced by the assessment team to the manager for prompt resolution.
Compile and prepare the daily/weekly/monthly/annually assessment reports and schedules.
Provide technical support to Data Analysts and assessment officers.
Develop workload plan and assign responsibilities
Regular meetings with hospital administration to keep them posted about the performance of their hospitals.
Must have in-depth knowledge and understanding of hospital processes.
The ability to understand and review hospital documents/ patient files is required.
Ability to multitask different assignments other than KPI assessments does get assigned from time to time during and even after working hours.
Maintains administrative workflow of various departments of hospital thus ensuring the overall smooth functioning of hospital affairs by implementing the administrative system, procedures, and policies for smooth operational & administrative activities.
Report Senior Manager Administration regarding any incident, happening with preliminary investigation and observation as well as Assist Senior management in monitoring & coordination.
Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management.
Maintain rapport with customers, managers, and employees by arranging continuing contacts, developing new services and methods, setting priorities, and resolving problematic situations.
Maintain continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.
Develops administrative staff by providing information, educational opportunities, and coaching.
Lead the whole team during the night shift, motivate & mobilize the staff and troubleshoot various issues.
Resolves administrative problems by analyzing information; identifies and communicates solutions.
Responsible to make sure the availability of staff at night and proper handing and taking over of shift.
Responsible to assess functionality, evaluating routine work, and monitoring them accordingly.
Managing the administrative roles required for transport service, security, and all the housing area.
Coordinate with all concerned stakeholders and effectively implement SOP's & guidelines.
Maintain patient flow, provide patient facilitation and address patient complaints.
Managing exams and implementing SOPs and Guidelines of the British council.
Managing venue Records, assigning roles & tasks to subordinates.
Oversee exam hall operations, preparation, and management.
Defining and practicing evacuation plans in case of emergency.
Running a quality assurance program by involving attendants.
Responsible to manage conflict and addressing complaints.
Provide quality of services to students and attendants.
Students facilitation and hustle-free environment.
Branding of available services of British Council.
The investigation, Operations, Intelligence, and Coordination with Government & Security Agencies.
Urban Immovable Property Survey in Collaboration with Excise & Taxation Inspector.
Update Record of Assigned areas by marking Serial no. of Property in accordance with PT1.
Identify Property, Fill out Survey Form & Take Photograph, and Provide Support to Data Entry Operators.
Worked in all major sections of Daily Nawa-i-Waqt Newspaper; in which include the Sub-Editing Section, Reporting Section, Magazine Section, Page Setting & Designing.
Marketing, Product Promotion, Customer Facilitation, Customer Services, and Branding.