خلاصہ


With over Seventeen (17) years of experiences, 10 years in Operations Customer Services, 4 years in SALES and RECOVERY Management Unit and 03 years as Administration and Management Position in NGO. Proficient with Microsoft System including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook


تجربہ

کمپنی کا لوگو
AREA SALES HEAD
Efu Life Assurance Ltd
مارچ ۲۰۲۲ - موجودہ | Hyderabad, Pakistan

Reported to RSH & NSH
To handle the team of 6 Area Sales Coordinators and 40 Bancassurance sales Consultant in the reporting regions
Keep close interaction with Regional Heads (Askari & JS Bank Limited) and identify potential branches and discussing issues Motivated Area Managers regarding ongoing incentives and conventions
Identify and implement action plans in branches for achieving business growth objectives and targets Communicate and provide information to the customers about profit and future financial planning
Create a culture of sales and service within the region. Assist in identifying and implementing action plans in region
Fully exploit the potential of Bank Staff to sell Bancassurance product using branch network of 120 branches of the Area Regions. Ensure the achievement of targets set for Regions and also assist the Bank officers in meeting business growth objectives
On job training the Branch Managers & Bank Staff on new products / product features and ensures knowledge dissemination. Co-ordinate with Regional Chief and Area Manager of Askari & JS Bank Limited for renewal cases of their Branches.
Provide comprehensive solutions to the customers and work well with a team and be co-operative. Providing solution and customer servicing to the clients
Customer interfacing role, especially dealing with and guiding vendor Flexible and adjust to changing business needs and environment Arrange and assist in meetings and project team activities

کمپنی کا لوگو
EXECUTIVE AREA SALES CO-COORDINATOR
EFU BANCASSURANCE (JS BANK LIMITED)
اکتوبر ۲۰۱۸ - فروری ۲۰۲۲ | Hyderabad, Pakistan

Reported to Regional Sales Head.
Keep close interaction with Regional Head (JS Bank Limited) and identify potential branches and discussing issues
Motivated Area Managers regarding ongoing incentives and conventions
Identify and implement action plans in branches for achieving business growth objectives and targets
Communicate and provide information to the customers about profit and future financial planning
Create a culture of sales and service within the region. Assist in identifying and implementing action plans in region
Fully exploit the potential of Bank Staff to sell Bancassurance product using branch network of 15 branches of the Area Region.
Ensure the achievement of targets set for Region and also assist the Bank officers in meeting business growth objectives
On job training the Branch Managers & Bank Staff on new products / product features and ensures knowledge dissemination.
Co-ordinate with Regional Chief and Area Manager of JS Bank Limited for renewal cases of JS Branches.
Provide comprehensive solutions to the customers and work well with a team and be co-operative.
Providing solution and customer servicing to the clients
Customer interfacing role, especially dealing with and guiding vendor
Flexible and adjust to changing business needs and environment
Arrange and assist in meetings and project team activities.

کمپنی کا لوگو
ADMIN & GENERAL SECRETARY
GENESIS SPORTS DEVELOPMENT WELFARE ORGANIZATION
ستمبر ۲۰۱۵ - اگست ۲۰۱۸ | Hyderabad, Pakistan

Responsible for fund raising program and arrange funds for deserving student and sports events.
Prepare agendas, reports and papers for all Committee meetings.
File data and perform routine clerical tasks
Attend and take minutes at all Committee meetings.
Maintain a sound knowledge of league/region/state rules and regulations.
Maintain confidentiality on relevant and delicate matters.
Have a good working knowledge of meeting procedures.
Be aware of the future directions and plans of Organization members.
Co-operate with and assist the Committee and other office bearers with their duties and responsibilities.
Support and encourage all organization members
Review Coaches and Managers Handout prior to meeting
Maintain club administration records for Coaching, events, sports camps etc.
Arrange different types of sports tournaments in Hyderabad throughout the year
Responsible for promote sports activities in order to create healthy atmosphere.
Responsible to promote sports goods to the poor and needy student
Support all media, promotion, marketing and sponsorship activities

کمپنی کا لوگو
DEPUTY SALES MANAGER
JUBILEE LIFE BANCASSURANCE (HBL)
اپریل ۲۰۱۴ - اگست ۲۰۱۵ | Hyderabad, Pakistan

Promoted as a DEPUTY SALES MANAGER (Bancassurance) and direct reported to Divisional Sales Head.
Cascade targets to Team Leaders and Business Sales Officers regularly track and review performances.
To handle the team of 6 Team Leader and 40 Bancassurance sales officers in the reporting region.
Keep close interaction with Regional Chiefs (Habib Bank Limited) and identify potential branches and discussing issues.
Motivating Area Managers regarding ongoing incentives and overseas conventions.
Create a culture of sales and service within the region. Assist in identifying and implementing action plans in region.
Identify and implement action plans in branches for achieving business growth objectives and targets.
Fully exploit the potential of reporting TL to sell Bancassurance product using branch network of 60 branches of the Region.
Ensure the achievement of targets set for Region and also assist the team leaders in meeting business growth objectives.
On job training to Team Leaders and BSO’s on new products / product features and ensures knowledge dissemination.

کمپنی کا لوگو
Persistency (Recovery) Territory Manager (Hyd & Sukkur)
Jubilee Life Bancassurance (HBL)
ستمبر ۲۰۱۳ - مارچ ۲۰۱۴ | Hyderabad, Pakistan

Direct Reported to Persistency Recovery Unit Head.
Co-ordinate with Regional Chief and BDM of Habib Bank Limited for renewal cases of HBL Branches.
Provide comprehensive solutions to the customers
Work well with a team and be co-operative
Providing solution and customer servicing to the clients and team which work in my hierarchy
Customer-interfacing role, especially dealing with and guiding vendor,
Communicate effectively and clearly with good ability,
Ability to respond positively to working in a pressured environment.
Flexible and adjust to changing business needs and environment
Working with technology or telecommunications or related areas.
Communicate and provide information to the customers about profit and future financial planning.
Arrange and assist in meetings and project team activities.
File data and perform routine clerical tasks as assigned and needed

کمپنی کا لوگو
Manager Customer Service (Hyd & Sukkur)
World Call Wireless an Oman Tel Company
جون ۲۰۰۷ - مئی ۲۰۱۳ | Hyderabad, Pakistan

Reported to Sr. Manager CS operation south.
Direct reported regarding customer operation to concern managers
Responsible of all official correspondence of CSC handling, chronic customers at Level 2 escalation within the prescribed time period Generation of daily reports regarding customer complaints, sales leads, and queries.
Manage all function including Customer dealing, Training of CR Staff, Quality of service and being informed with new technology
Interact with other department within the company for resolution of customer complaint (billing, technical support ,etc)
Implementing and monitoring delivery of customer services in accordance with corporate policies.
Ensuring the customer services center runs smoothly and creating awareness about the brand quality to the customers.
Stock taking and updating position.
Visit to out of city to check and maintain stock position
Co-ordination with regional accountant for issuance of Inventory for direct sale and making complete record of CSC Inventory’
Record keeping and maintaining of promotion’s activity
Develop daily stock and collection reports and forwarded to concern managers
Making and compiling daily walk-in customer complaint report and customer CRF up-gradation
Coordination with HR admin to solve all CSC staff issues, medical, leave, attendance and office environment issues
Make sure about the best environment for customers at CSC

کمپنی کا لوگو
Customer Service Representative
TeleCard Telecom Limited GO-CDMA, Hyderabad
مئی ۲۰۰۳ - فروری ۲۰۰۷ | Hyderabad, Pakistan

Provided fully information of product to customer
Maintain Sale Subscribers CRFs
Calling activity to customer to informed about new packages
Handle of all internet issues, data setting in customer computer, providing on call support to customers with internet issues
Coordinating with NSS and I-N to solve direct customers complaints, data facility problem, addition of MDN at I-N, etc...
Maintaining files of Official documents
Cash handling in absence of Executive
Calling activity on deactivate MDNs
Handling all terminal issue in absence of T.E officer

تعلیم

University of Sindh
ماسٹرز, ماسٹرز ان کامرس, M.Com‎
Services Management
درجہ B+
2004

پیشہ ورانہ مہارتیں

ماہر Admissions Counseling
ماہر Aftersales
ماہر Aseptic Technique Knowledge
متوسط Branch Accounting
ماہر Branch Support.
ماہر Branch_Operations
ماہر British Accents
متوسط Business Analysis
ماہر Business Development Strategies
ماہر Call Control
ماہر Complaint Management
ماہر Conservation Awareness
متوسط Conversational English
ماہر Coordination Skillss
ماہر Corporate - Procurement / Administration Departmen
متوسط Credit Collection Recovery
ماہر Customer Acquisition Skills
ماہر Customer Care Representation
ماہر Customer Orientation
ماہر Customer Oriented
ماہر Customer Service =
ماہر Development Development
ماہر Email Etiquette
ماہر End to End Sales
ماہر Excellence Standard
ماہر Field Research Operations
ماہر Field Work
ماہر Fixed Asset Management
ماہر Form Filling
ماہر Founds Management
ماہر Handling Assignments
ماہر Hiring Team Building
ماہر Individuals / Consumers
متوسط Industrial Selling Skills
ماہر Inspection Implementation
ماہر IT Support Responsibilities
ماہر Lead in
ماہر Leading Diverse Teams
ماہر Legal Affairs Management
ماہر Negotiation Skills
ماہر Observation Skills
ماہر Operational Tasks Handling
ماہر Operations Working
ماہر Oral Written and Communication
ماہر Presentation Skills
ماہر Problemn Solving Skills
ماہر Quality Control Processes Command
ماہر Record Keeping
ماہر Recovery Planning
ماہر Relations Management

زبانیں

متوسط انگریزی
ماہر اردو

Syed آپکے جاننے والے

Rahib ali ghumro
Habib Bank Limited