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خلاصہ
Working as Sr. Business Analyst / Project Manager and Responsible for the overall Project Requirement, direction, coordination and Post Implementation verification. Ensuring consistency with Communication strategy, commitments and goals of Project with Client & all stake holders.
Professionally I am Oracle Siebel CRM 8.0 Certified Consultant with Degree in BS IT and significant business analysis experience using or exposed to Oracle Siebel Tools and Application Architecture.
Diverse experience of over 7 years in Telecom & Software industries across Pakistan.
Have a Working Experience of Companies Like IBM- GBS as Sr. Business Analyst, Oracle as Sr. Business Analyst and Sr. TAM.
پراجیکٹس
تجربہ
Sr. Business Analyst | Project Manager
Working as a Project Manager and Responsible for the overall Project direction, coordination, Project implementations, execution, control and completion of projects ensuring consistency with Communication strategy, commitments and goals.
Professionally I am Oracle Siebel CRM 8.0 Certified Consultant with Degree in BS IT and significant business analysis experience using or exposed to Oracle Siebel Tools and Application Architecture.
Diverse experience of over 7 years in Telecom & Software industries across Pakistan.
And have a Working Experience of Companies Like IBM , Oracle as Sr. Business Analyst and Sr. TAM
Currently Working as Project Manager – Sr. Business Analyst with Naseeb Networks Inc and managing all the International Projects and Clients on Mihnait.com
Sr.Business Analyst
As a Sr. Business Analyst - Siebel CRM at Oracle Pakistan, Managing Project team of 12 resources including Data, Functional streams for Siebel CRM and CRM Rapid Response team for countrywide escalations to resolve daily reported application issues. Led AMS team for and executed strategic system optimization process that led to excellent performance output, Meeting client new business requirements/change requests/regulatory compliance and resolution of service excellence issues. Presented reports to senior management on task accomplishment, GAP, Trend analysis for overall performance reviews. Analyzed relevant data and conducted GAP and defect analysis.
Currently deputed as Sr. Siebel TAM - Team Lead from Oracle on Leading Telecom Operator of Pakistan - Mobilink PMCL in MUP - Siebel Service Operation Project in Lahore.
Order Management,Siebel CRM,Applications Analysis,Business Analysis,Telecom Business Process,Data Model and Tools
Sr. Business Analyst – Siebel CRM Consultant
Diverse experience of over 6 years in telecom industries across Pakistan.
As a Sr Siebel CRM Consultant at IBM Global Business Services Pakistan, Managing Project team of 12 resources including Data, Functional streams for Siebel CRM and CRM Rapid Response team for countrywide escalations to resolve daily reported application issues.
My prime duties involve a core responsibility of leading Business Analysts, Functional/Quality Assurance and coordinate with Technical teams for daily resolution of issues and development of new Change Requests.
تعلیم
Virtual University of Pakistan
University of the Punjab
پیشہ ورانہ مہارتیں
زبانیں
سفارشات
Sharoon Sarfraz is one of the best Project Managers I have worked with. He is focused and committed. He can work independently and he is pleasant to work within a team leading and personally. He is able to spot possible weak points in a project well in advance and provide reliable and constructive arguments to make the final work better.
