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خلاصہ
· Graduate in Computer Science from COMSATS Institute of Information Technology, Islamabad.
· Working Experience in BPO environment.
· Experience of VOIP Solutions
· MCSE Training in Server Infrastructure Solution Expert.
· CCNA Training(Routing and Switching).
· Good Knowledge of Exchange Server 2013.
· Good Knowledge of VMware VSphere.
· Sound Knowledge of MPLS Cloud.
· Good Knowledge of server 2012 R2.
· Good Knowledge of programming and OOP concepts.
· Experience of working on android projects.
تجربہ
VOIP Engineer
• Installing and configuring Proxmox virtual environment.
• Installing and configuring Asterisk/VICI dial/VICI box/ IP PBX systems.
• Managing Vicidial from both the user side as well as the server side.
• Vicidial Firewall Management.
• Design Asterisks Dial Plans and Trunk Configuration.
• Handle day to day tasks like creating campaigns, loading lists, setting up inbound groups, users, recordings retrieval etc.
• Troubleshoot Dialer/Asterisk related issues and following up with VOIP Service Provider.
• Analyze VOIP Protocols using Wireshark to trouble shoot Voice issues.
• Configure the Voice Equipment’s. (IP Phone, Soft Phones).
System and Network Support Engineer
• Implementation and Configuration of (Windows Server 2012 R2 DC, ADC).
• Maintained and managed AD and Domain
• Maintained user, group, and computer accounts
• Managing Exchange Server(Email)
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
• Implementation and configuration of Wi-Fi routers & A.P with MAC filtering / binding.
• Ensure connectivity with client side / metro network.
• Monitoring and managing Voice setup using vicidial.
• IP phone configurations.
• Managing Domain users profile, Outlook (.pst & Archiving), Siebel, and many other Telenor intranet and internet applications Trouble shouting.
• Execution of Policies and Scheduled Tasks over LAN.
• Tier-I Technical and Remote Desktop Support, incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.
• Monitoring servers and network devices through NMS.
• Network Support services of Telenor Pakistan Contact Center OSP3.
• Providing System & Network Support for Internal I.T related hardware/Software Issues.
• Support and maintain end user requirements, including troubleshooting, account maintenance and training.
• Installation of OS and Misc. application on Systems.
• Asset management in Contact Center.
• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
• Manage Helpdesk Ticketing system.
SYstem Admin.
• Installation of windows operating system
• Installing Active Directory
• Member server/client and user management
• Permissions
• Configuring Profiles and installing FSRM
• Creating OU and Installing DFS
• Configuring additional domain controller
• Transfer and seizing of FSMO roles
• Applying Group policies
• Creating Trust
• Creating global catalog and configuring RODC
• Installing and Configuring DHCP server
• Configuring DNS server
• Installing and configuring role of IIS
• Installing HYPER V
• Installing and configuring role of RRAS
