خلاصہ

·    Graduate in Computer Science from COMSATS Institute of Information Technology, Islamabad.


·    Working Experience in BPO environment.


·    Experience of VOIP Solutions


·    MCSE Training in  Server Infrastructure Solution Expert.


·    CCNA Training(Routing and Switching).


·    Good Knowledge of Exchange Server 2013.


·    Good Knowledge of VMware VSphere.


·    Sound Knowledge of MPLS Cloud.


·    Good Knowledge of server 2012 R2.


·    Good Knowledge of programming and OOP concepts.


·    Experience of working on android projects.

تجربہ

کمپنی کا لوگو
VOIP Engineer
Sybrid (Lackson Group) ISB
مارچ ۲۰۱۹ - موجودہ | Islamabad, Pakistan

• Installing and configuring Proxmox virtual environment.
• Installing and configuring Asterisk/VICI dial/VICI box/ IP PBX systems.
• Managing Vicidial from both the user side as well as the server side.
• Vicidial Firewall Management.
• Design Asterisks Dial Plans and Trunk Configuration.
• Handle day to day tasks like creating campaigns, loading lists, setting up inbound groups, users, recordings retrieval etc.
• Troubleshoot Dialer/Asterisk related issues and following up with VOIP Service Provider.
• Analyze VOIP Protocols using Wireshark to trouble shoot Voice issues.
• Configure the Voice Equipment’s. (IP Phone, Soft Phones).

کمپنی کا لوگو
System and Network Support Engineer
Sybrid Pvt. Limited
مئی ۲۰۱۷ - فروری ۲۰۱۹ | Islamabad, Pakistan

• Implementation and Configuration of (Windows Server 2012 R2 DC, ADC).
• Maintained and managed AD and Domain
• Maintained user, group, and computer accounts
• Managing Exchange Server(Email)
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise
• Implementation and configuration of Wi-Fi routers & A.P with MAC filtering / binding.
• Ensure connectivity with client side / metro network.
• Monitoring and managing Voice setup using vicidial.
• IP phone configurations.
• Managing Domain users profile, Outlook (.pst & Archiving), Siebel, and many other Telenor intranet and internet applications Trouble shouting.
• Execution of Policies and Scheduled Tasks over LAN.
• Tier-I Technical and Remote Desktop Support, incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.
• Monitoring servers and network devices through NMS.
• Network Support services of Telenor Pakistan Contact Center OSP3.
• Providing System & Network Support for Internal I.T related hardware/Software Issues.
• Support and maintain end user requirements, including troubleshooting, account maintenance and training.
• Installation of OS and Misc. application on Systems.
• Asset management in Contact Center.
• Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
• Manage Helpdesk Ticketing system.

کمپنی کا لوگو
SYstem Admin.
Ciscom Rwp
جولائی ۲۰۱٦ - اگست ۲۰۱٦ | Rawalpindi, Pakistan

• Installation of windows operating system
• Installing Active Directory
• Member server/client and user management
• Permissions
• Configuring Profiles and installing FSRM
• Creating OU and Installing DFS
• Configuring additional domain controller
• Transfer and seizing of FSMO roles
• Applying Group policies
• Creating Trust
• Creating global catalog and configuring RODC
• Installing and Configuring DHCP server
• Configuring DNS server
• Installing and configuring role of IIS
• Installing HYPER V
• Installing and configuring role of RRAS

تعلیم

COMSATS Institute of Information Technology
بیچلرز, بیچلرز ان سائنس, Bachelors in Science‎
CGPA 2.6/4
2016

پیشہ ورانہ مہارتیں

متوسط CCNA
متوسط Device Configuration
متوسط Diagnostics
ابتدائی Exchange 2013
ماہر First Level IT Support
ماہر Linux
متوسط MCSE 2012
متوسط Opration Responsibility
متوسط SIP Testing
متوسط VoIP
متوسط Wireshark 

زبانیں

ابتدائی جرمن
ماہر انگریزی