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خلاصہ
Make sure connectivity of the branches remains uninterrupted during business hours and all equipment are
working.
Provide IT related issues support and resolution (Hardware & Software) within defined TAT to respective
regions branches.
Maintaining backup of IT inventory for smooth operations and replacement and provide the same to
branches against PR Form with prior approval.
Maintain MIS of IT Equipment of Branches & Quarterly inventory.
Collect dead equipment from each branch and maintain MIS of same.
Coordinate with the Security Team and resolve security cameras issues on priority which are not viewable
in the Central Monitoring System.
Configure & maintain camera recording in backup. Ensure to transfer user data, emails etc. due to system
replacement.
Ensure to resolve Hardware and Software issues remotely or through physical visits within defined TAT as
requests received over Helpdesk Portal.
Resolve network Issues remotely or on visit if require. Resolve UPS issues with help of Vendor of each
branch at earliest and escalation in case of any delay by vendor.
Configure & maintain Wireless devices of each branch and Regional Office to connect Laptops and Tabs.
Deploy IT equipment in new Branches and make sure Branch is ready for operations as per time frame.
Configure whole Branch systems & devices including Firewall/Switches/Security Cameras and Printers.
Configure Juniper Firewall with new core setup and making VPNs of both Branch and Security Cameras
for each Branch.
Configure Sonic WALL firewall for Branch. Ensure working of whole Branch, I/O and UPS Sockets.
Replacing I/O s and RJ-45 connectors for specific system/device when required.
Performed Preventive Maintenance as scheduled and on visits when required.
ATM network connectivity support.
Network link management at branch end, and coordination with Network Team Telenor Bank.
Active directory front end management (User Password change
پراجیکٹس
تجربہ
Associated Manager
Make sure connectivity of the branches remains uninterrupted during business hours and all equipment are
working.
Provide IT related issues support and resolution (Hardware & Software) within defined TAT to respective
regions branches.
Maintaining backup of IT inventory for smooth operations and replacement and provide the same to
branches against PR Form with prior approval.
Maintain MIS of IT Equipment of Branches & Quarterly inventory.
Collect dead equipment from each branch and maintain MIS of same.
Coordinate with the Security Team and resolve security cameras issues on priority which are not viewable
in the Central Monitoring System.
Configure & maintain camera recording in backup. Ensure to transfer user data, emails etc. due to system
replacement.
Ensure to resolve Hardware and Software issues remotely or through physical visits within defined TAT as
requests received over Helpdesk Portal.
Resolve network Issues remotely or on visit if require. Resolve UPS issues with help of Vendor of each
branch at earliest and escalation in case of any delay by vendor.
Configure & maintain Wireless devices of each branch and Regional Office to connect Laptops and Tabs.
Deploy IT equipment in new Branches and make sure Branch is ready for operations as per time frame.
Configure whole Branch systems & devices including Firewall/Switches/Security Cameras and Printers.
Configure Juniper Firewall with new core setup and making VPNs of both Branch and Security Cameras
for each Branch.
Configure Sonic WALL firewall for Branch. Ensure working of whole Branch, I/O and UPS Sockets.
Replacing I/O s and RJ-45 connectors for specific system/device when required.
Performed Preventive Maintenance as scheduled and on visits when required.
ATM network connectivity support.
Network link management at branch end, and coordination with Network Team Telenor Bank.
Active directory front end management (User Password change
Network Support Engineer
oResponsible for the Installation, Configuration and Troubleshooting of IBM,DELL and CISCO servers and CISCO switches.
oResponsible for the Creation & Configuring the RAID.
oResponsible for the Installation of Microsoft Products (Windows Servers 2012 / 2008 / R2)
oResponsible for providing top quality CCTV camera services to the Sindh police and Pakistan rangers within the stipulated time.
oHandling projects for CCTV & Security Systems.
oSending enquiries to other companies & comparing the products & prices to select best product & price.
oMaking quotations for the customers.
oResponsible of follow up with different projects status on the sites according to the projects plans.
oInstallation of CCTV cameras (Box, Dome, PTZ etc).
oInstallation of Biometric Access Control systems
oInstallation of Easy Lobby (Visitors management system).
oAssembling, dissembling & troubleshooting of computer.
oAssembling of DVRs & installation of OS in DVRs
oEDVRs (Embedded DVRs)
oPC based DVRs
oGiving training of DVRs to customers on the site.
oInstalling Networks (LAN).
oRepairing of faulty main boards of DVRs.
oInstallation of patch panels of LAN & doing punching of key stone jacks.
oDoing termination of Fiber Optic, 10 pairs, 20 pairs & cat 5 cables.
oInstallation of media converters from Fiber to LAN.
oDoing clamping of RJ 45, BNC etc.
oMaking of patch cords for LAN e.g. straight cables & cross cables.
oTesting & troubleshooting of Cat Cables, Fiber optic Cables, Co axial Cables & Intercom cables.
oInstallation of different types of CCTV cameras as per drawing diagrams.
oAssembling DVRs PC based & embedded.
oTroubleshooting of DVRs & cameras.
oInstalling Networks (LAN).
oInstallation and repairing of electronics equipments such as power supplies, checking of transforms and replacements.
oChecking of public address system & replacement of damaged items.
Installation of electric wires.
oElectrical troubleshooting and check
Customer Support Engineer
Jaffer Business Systems
Division of Jaffer Brothers (Private) Limited
July 2016 to January 2017
Working as a Customer Support Engineer (Enterprise Services Solutions)
Responsibilities
Responsible for the Installation, Configuration and Troubleshooting of HP ProLiant Servers, SAN's, Network switches and Tape Libraries.
Responsible for the Creation & Configuring the RAID.
Responsible for the Installation of Microsoft Products (Windows Servers 2012 / 2008 / R2)
Responsible for providing top quality services to the customers within the stipulated time.
Responsible for carrying Vendor support HP, Microsoft.
