Serving as the lead point of contact for all customer account management matters
Building and maintaining strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed

Achieve branch overall profitability target. Deposit mobilization and portfolio management. Actively grow the Priority & Banking segment through New to Bank customer acquistion Implement and execute regular sales activities to generate business for the segment. Increase customer satisfaction and service quality as per established standards Lead generation through organised sales presentations to groups and organisations Solicit referrals from other parts of the group as well as business referrals to other business units. Maintain excellent customer experience and grow customer loyalty. Portfolio growth. Grow product holdings per customer. Grow the number of customers signed on to alternate channels. Resolve customer complaints within the expected time frame. NIL fraud. Dormant account reactivation. Improve the branch and segment ISMscores Consistently adhere to local regulatory standards. Monitoring AML and HVT. Supervising the sales staff how communicate with the clients and maintain portfolio growth.

Dealing with individual retail customers and advice them on various banking and financial products and services offered by the bank.
Handeling customers all bank realted quries...
Complaint management.
Service Quality management of the branch.
Providing the best solutions to customers on banking products.
Branch internal and external service measures management...

organising sales visits
demonstrating and presenting products
establishing new business
maintaining accurate records
attending trade exhibitions, conferences and meetings
reviewing sales performance
negotiating contracts and packages
aiming to achieve monthly or annual targets.

Did 3 months Internship for the sake of my social media interest.

Assisted in Analysis of Data coding of data in SPSS and reporting to manager