• Handling Customer Queries and Providing Information as per Defined Standards
• Effective Redressed of all Customer Complaints and Providing Solutions/escalating Problems
• Follow Up On Escalations and Closing Them
• Educating Customers About Bank's other Products and Services (cross Selling)
• Generating Leads and Passing Them to Concerned Department
• Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
• Educating Customers About Channel Migration
• Improve Efficiency as per Interactions and Feedback Received

• Establish recruiting requirements by studying organization plans and objectives.
• Recruit, interview, test, and select candidate to fill vacant positions.
• Post vacancies on the page.
• Develop and execute recruiting plans.
• Work with hiring managers on recruiting planning meetings.
• Lead the creation of a recruiting and interviewing plan for each open position.
• Conduct regular or weekly meet up with HR head to determine the effectiveness of recruiting plans and implementation.
• Review applicants to evaluate if they meet the position requirements.
• Review, develop and implement policies and guidelines.
• Provide reporting and regular status updates to HR Head

• Managed daily routine operations of a Branch.
• Facilitate routine customers and maintain their accounts.
• Coordinate with the operation head in order to manage functions smoothly.
• Performed numerous tasks in operations and achieved the “Best Intern” label.

• Brand Ambassador of IBA Oratoire Program.
• Successfully launched the program campaign in educational institutions.
• Achieved a batch of 20 students for the program.
• Actively managed the whole marketing functions of the program.