1. The position is responsible to look after customer complaints/Request/Queries and arranges to resolve the same in the pre-defined TAT.
2. Coordination with the other relevant dept. for resolution of the customer complaints.
3. Making Calls to customers regarding their complaints.
4. Managing Information & Complaints mail Boxes.
5. Arranging deposit the refund cheques and following-up with the customer whenever necessary.
6. Arranging to reconcile receipts and payments and arranging refund in case of any excess payment.
7. Coordinate with the sales team for onward resolution of complaints and requests.
8. Arranging the investigating courier activity of the policy documents (TCS/Leopard).
9. Arranging to print and dispatch request letters to customer.
10. Arranging to resolve policy online portal issues.
11. Maintaining MIS for complaint letter received & routing the same for filing once complaints are resolved.
12. To help the team work together with confidence and success in best working environment.
13. Developing and monitoring effective procedures for all systems and processes efficiently.
14. Keeping sufficient knowledge of all products and services our company provides.
15. Responsible for the correspondence to the head office.
16. Solutions to the problems faced by Customers and Staff.
17. Arranging meeting on every month with staff.
18. To ensure punctuality of all staff.
19. To ensure the best service customer can get.
20. Providing proactive customer outreach.

1. The position is responsible to look conduct regular physical visits to assigned business entities.
2. Carry out credit/financial analysis of new and existing clients along with industry notes.
3. The position of a financial analyst is vital for a company’s financial planning department.
4. Gathering information about clients.
5. Reading financial briefings.
6. Assessing, analysis and interpreting complicated financial information.
7. undertaking risk analysis by developing statistical models.
8. Daily visiting clients.
9. Keeping company credit exposures within set risk bearing limits.
10. Completing loan application forms and submitting to loan committees for approval.
11. Using credit-scoring systems for small credit amounts (such as small unsecured personal loans).
12. Keeping knowledge of key issues up-to-date (for example legal, market risk and compliance issues).
13. Helping to enhance the quality of credit applications.
14. Making recommendations about procedural/policy changes.
15. Developing financial models, which support forecasting and planning.
16. Identifying trends and variances from the data.
17. Collecting data needed for financial analysis.
18. Collecting data for financial analysis.
19.Verifying assets and liabilities.
20. Helping assess the financial condition of loan applications.
21. Preparing financial reports by collecting and analyzing information.
22. Managing expenses by forecasting and budgeting.
23. Able to carry out QC of reports.
24. May Require to travel on regular basis.

1. Help prepare invoice and expense reports.
2. Analyze financial data.
3. Perform research for budgeting and financial forecasting.
4. Check financial documents and journal entries for accuracy.
5. File documents.
6. Provide administrative support as needed.
7. Shadowing members of the Accounting department as they perform their duties.
8. Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records.
9. Preparing financial reports, such as balance sheets and income statements, invoices, and other documents.
10. Working with bookkeeping software.
11. Handling sensitive or confidential information with honesty and integrity.
12. Learning how to work as part of the Accounting team to compile and analyze data, track information, and support the company or clients.
13. Taking on additional tasks or projects to learn more about accounting and office operations.

1.To plan and prepare appropriately the assigned courses and lectures.
2. To conduct assigned classes at the scheduled times.
3. To demonstrate competence in classroom instruction.
4. To implement the designated curriculum completely and in due time.
5. To plan and implement effective classroom management practices.
6.To design and implement effective strategies to develop self-responsible/independent learners.
7. To promote students’ intrinsic motivation by providing meaningful and progressively challenging learning experiences which include, but are not limited to: self-exploration, questioning, making choices, setting goals, planning and organizing, implementing, self-evaluating and demonstrating initiative in tasks and projects.
8. To engage students in active, hands-on, creative problem-based learning.
9. To provide opportunities for students to access and use current technology, resources and information to solve problems.
10. To provide opportunities for students to apply and practice what is learned.
11. To engage students in creative thinking and integrated or interdisciplinary learning experiences.
12. To build students’ ability to work collaboratively with others.
13. To adapt instruction/support to students’ differences in development, learning styles, strengths and needs.