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خلاصہ
SKILLS
Writing Proposals
Team Motivation
Strengthening Client Relationships
Sales Forecasting
Pricing Negotiation
MS Project
Microsoft Excel
Internet Services
Individuals / Consumers
Hiring And Team Building
Executive Presentation Skills
Customer Service Management
Custom CRM
Corporate - HR Departments
Client Follow-up
پراجیکٹس
تجربہ
Supervisor PMO (Kinaxis) Center of Excellence
• Perform regular Data Analysis and catch irregularities followed by corrective actions.
• Liaison with multiple teams to ensure smooth run of the projects.
• Co-ordinate with team to provide workable solution to handle data.
• Regular briefing on progress update to leadership.
• Monitoring day to day activities and coordinate in evaluation process.
• Co-ordinate with Project Managers to advise befitting solution to maintain supply and demand of their projects.
• Oversee the operations to smoothly run weekly inventory buying sessions for projects
Team Lead PMO
• Co-ordinate in selection process to recruit most suitable candidate for ZIP Center of excellence.
• Responsible for end-to-end training and supervision of the team on Kinaxis Rapid Response.
• Co-ordinate with Project Managers to advise solutions to run a project’s inventory demand and consumption in Kinaxis Rapid Response.
• Liaison with multiple teams to smoothly run the business in Kinaxis Rapid Response.
• Perform regular quality checks of the business in Rapid response to spot team and system irregularities in Rapid Response and initiate procedure to fix it.
• Work closely with digital transformation team, developers for developments and testing of a new solution and then co-ordinate in implementation of the new solution.
• Monitor and Set up Safety stock for long lead time items.
• Behave as a point of escalation for center of excellence queries.
• Make sure that projects are running smoothly, and obstructions are taken care of on timely basis.
• Make sure to get Kinaxis tool is ready for purchasing on already set cut of time every week.
Achievements:
• Successfully supported testing and onboarding of Kinaxis Rapid Response in Zones for integrated project management (IPM) to procure and consume projects inventory.
• Specialized IPM trainer on latest Supply chain management ERP Kinaxis Rapid Response.
• Raised ZIP (Kinaxis Rapid Response) Center of Excellence team of superusers from scratch, trained and brought up to speed to work independently.
• Successfully managing multiple aggressive projects of our prestigious clients Starbucks, FedEx, NIKE Atlassian end to end in Kinaxis Rapid response.
• Raised and implemented multiple master formula sheets in Excel to quickly program demand of a clients into Kinaxis Rapid Response format.
Client account Manager PMO
· Support External account directors by managing day to day customer’s requests and proactively serve customer IT needs within agreed SLA’s.
· Work with all stakeholders to keep track of the projects and share weekly updates
· Makes sure that projects are running smoothly, and obstructions are taken care of on timely basis.
· Chase orders and lead times from our internal or external support functions.
· Attend all sorts of customer enquiries.
· Act as a trusted business advisor to the customer and utilize the knowledge of products, technology, and services to help customers grow and thrive.
· To meet with and develop strong business relations with relevant customers.
· Drive Incremental gross margin within accounts through suggestive and inquiry selling.
· Process quotes and orders and coordinate and Raise bids.
· Process returns and resolve finance queries within an agreed SLA.
· Ensure all customer reporting is accurate and complete in a timely fashion.
· Building and maintaining relationship with vendor and partners.
· To meet with and develop strong business relationships with relevant IT vendors (HP, Cisco, Dell, Lenovo, Netapp).
Adjunct Faculty Member
I have been responsible to deliver lectures, conduct exams, assess and grade students of MBA and BBA at the end of semester for following subjects during my tenure.
1. Principal of Management 2. HRM 3. Strategic Management
4. Entrepreneurship 5. MIS 6. Supply chain Mgt.
Team Lead Customer Care Cell
• Provide after Sales support & solutions to the Customers.
• Taking care of customer calls and queries and resolution of the queries with Technical Team.
• Follow up with technical team and clients to cater the issue in the way it must be.
• Maintaining effective customer care system (Preventive instead of Reactive).
• Acting as a bridge between clients and Operation and Technical Team.
• Imparting training to new members of Customer care team.
• Weekly report generation to keep all the stake holders updated (Sales and OPS)
Develop SOPs to keep customer support operations smoothly.
IT Sales Professional
• Coding and Processing customers’ orders on SAP, the latest ERP.
• Connected to customers, vendors and partners via email, SAP, phone (IP Phone).
• Taking Care of orders in the whole process from receiving to final delivery.
• After sales IT solution (Hardware and Software).
• Status update and Collaboration with customers, vendors, and account executives.
• Develop and maintain a documentation system with up-to-date information for all partners.
• Follow up on with Customers, vendors, account executive, partners and couriers.
• Provide help and support to get the contract.
• Manage and keeping sales record.
• Assist company to develop a good profitable relationship with customers.
Sr. HR and admin Executive
· Onboarding HRIS in organization
· Managing employee record in HRIS.
· Co-ordinating with recruitment process (Sourcing)
· Supervising admin activities.
· Co-ordinating in process design and implementation.
HR and admin Executive
· Supporting Project Management Team in filing of projects and recording and file maintenance.
· Updating the HR/ Employee database management
· Performing Office Maintenance and Admin related duties.
· Co-coordinating and helping the accounts team in managing administrative and Petty cash expenses.
· Managing joining and relieving formalities.
· Recruitment / Staffing.
· Handling of the Recruitment Process.
