خلاصہ

Shifa International Hospital Islamabad-Pakistan
Assistant Manager ESD
Strategic planning Presentations
Board of director meeting's presentations
Marketing of Shifa G-10 Hospital, Shifa Faisalabad, Shifa Medical Center F-11
Preparing annual Write-up for External Service Division


Service Quality Team Leader
Monitoring and analyzing the 12 branches of North Region
Implementation of Service quality measures in branches
Guide SBL staff and BSOs for implementation of SQ standards
Analyze Mystery shopping programs feedback and draw action plan for improvement


Nov 2011- March 2013 KASB Bank Ltd Gwa-Pakistan
Officer branch operations
Jobs description
Account Opening
Account Opening / Closing.
Cheque Book Issuance.
Dormant Account Maintenance.
Hold, Lien, Stop Cheque Payment.
Calculate Deduction of Zakat, and submit relevant statements to Superior Office for onward submission to SBP.
Submission of Periodical statement to Head office.
Locker Operations
Issuance of lockers to new client.
Incharge locker Operations Record keeping of the entire lockers.
Closure of lockers.
Clearing
Handling Inward Clearing.
Handling Outward Clearing.
Remittances
Issuance of Pay Order, Demand Draft, T.T, M.T, CDR, TDR.
Bills
Lodgment and responding of OBCs.
Intercity lodging and realization working.
Accounts
Submission of statements to head office on Daily, Weekly, Monthly Quarterly bases.
Deduction of With Holding Tax.
Submission of W.H. Tax to Government Treasury.
Operations.
Correspondence with Head Office and inter Branch on different issues.
Responding Transfer Entries.
To maintain the Balance with SBP.
To Maintain Balance with Treasury.
Balancing of Security Stationary on Month End.
Maintain the record of Staff related issues.

Nov 2010-Nov 2011 KASB Bank Ltd Gwa-Pakistan
Customer Relation Officer Cum Service Quality Coordinator
Facilitating the customers and guiding them for products and services information
Handling customers complaints and eradicate them by taking streamline procedure
Measuring and preparing the Internal Service Measures under service quality momentum
Preparing agenda for Weekly and Monthly Service Quality Meetings
Preparing staff for Mystery Shopping Programs for achieving 100 results.
Team Leader
- Training the Customer Relationship Officer of different branches in region.

- Supervising the ISMs weekly and Monthly reports of other branches in region
Team Leader
- Supervising the Monthly Service Meeting Agendas and MSM reports of the branches.
- Supervising the sessions and quizzes about products, services information conducted by other branches.