Job Description:
1) Assistant Manager (Distribution): September 2008 - January 2015
Location: Garden Karachi
Responsibilities:
 To prepare the System Improvement schemes to reduce overloading of Pole Mounted Transformers & Sub-Stations
 To check quality of material against specified parameters and specifications by ISO
 Inspected from single core cable to Power transformer against ISO certified standards and procedures
 Testing of the Pole Mounted Transformer & Load Balancing
 Assessment of the load
 To look after the complaint center, detection of technical theft & supervising the staff
 To locate the overhead fault (H.T & L.T) & rectify them in minimum time
 To look after inventory control and store staff
 To analyze the faults and their rectification
 Preparation the plans for turnaround/shut down activities
 Electrical Faults to determine their cause and recommends options for eliminating such Faults. Includes carrying out tests on Equipment
 Daily Power monitoring, calculations and reporting at monthly basis
 Coordination with various departments for smooth functioning of the Network by feedback and suggestions from them.

2) Assistant Manager (Customer Services): June 2004 - August 2008
Location: Civic Center Karachi
Responsibilities:
 Handle Customer inquiries, complaints, billing Questions and payment extension/service requests
 Calm angry Callers, repair Trust, locate Resources for Problem resolution and provide best option for Solutions
 Dealt with relevant Customer Queries and Complaints
 Produced positive customer feedback after resolved customer complaints
 Used the Software Program for updating and reviewing Customer information
 Prepare monthly statistical Reports
 Addressed customers face-to-face regarding their concerns
 Managed a high-volume workload within a deadline-driven environment
 Completed numerous Courses and Seminars in Customer service to learn ways to enhance customer satisfaction.