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خلاصہ
I am writing to express my interest in working with your organization as a Sales, Operations, Marketing & Customer Services Department and have enclosed my resume for your consideration. During the past 9 years, my experience has been concentrated in the Banking Industry (in different departments) & in Pharmaceutical firm as well. During my seven years in Banking Industry in Sales, Services & Operation department I achieved the mile stones & achieved many certificates that are already mention in my resume. And my past 2 years since October 2014 to January 2016 I worked as Manager Administration & Manager Operations, I achieved my target to make different policies for sales & procurement & delivery of our products as well, for my performance I was selected for Annual Sales Conference in Thailand. Review of my credentials will confirm that I have been a consistent performer throughout. I am a self-motivated person and can prove to be a good team player with strong analytical & problem solving skills. Also I believe in taking initiatives and strive to apply my knowledge to fullest of my abilities. With strong communication skills and dynamic presentation/public speaking style, let me also note that my experience and Management knowledge will make me a very competitive candidate for this position.
پراجیکٹس
تجربہ
Manager HR & Admin Projects
My duty is to accomplish department objectives by meeting work and cost standards; providing work direction to staff. And also accomplishes work requirements by orienting, training, assigning, scheduling, and coaching employees. Meets work standards by following productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
Manager (Invigilations)
My Duties include to ensure that any test administered by British Councilruns smoothly on the test days and that all assigned test day duties and standards are met, and also to ensure the preparation before and after the exams.
Manager Operations & Accounts
• Managing operations & support to sales department.
• Dealing with Five Star Hotels for arranging stay for guest or conference members.
• Dealing with travel agents for arranging tickets & trips for both (National & International).
• Dealing with importers for final import according to Law.
• Dealing with Graphic Designer for company related printing.
• Dealing with vendors for final purchases.
• Collecting data from new Customers.
• Making policies for Procurement, Sales & Product Delivery.
• To provide solution to the customer's orders needs & deliveries.
• Ensuring Customer Satisfaction.
• Preparation & maintain the sales report.
• Dealing & filing the tender for company.
• Maintaining Customers records.
• Making MARKETING PLANS for products.
• Theme designer for year 2015-2016.
• Budgeting & incentive calculation quarter wise.
• Working as a coordinator come secretary to CEO as well.
• Dealing with Custom Clearance Agents.
• Dealing with Banks.
Manager Administration & HR
• I have also worked as Hospitality Manager while arranging functions, presentations & Sales Meetings.
• Worked as a Facility Manager as managing Mess to accomodate all staff, it also include regular repairs & maintenance of the facilities & hiring local labour to do the required tasks.
• Maintaining Leave records.
• Manage reconciliations with Banks & Account Departments.
• Handling Cash Book & Bank Book project wise.
• Issuing Bank guarantees for corporate orders.
• Designing Annual themes for Calendars, Planners.
• Design & implement new policies & procedure for smooth working.
• Train employees to improve Business communication between customers and employees as well.
• Preparing salaries, expenses & commission of employees according to company's policy.
Relationship Manager
• Coordinating with Area Manager.
• Look after the whole branch internal and external matters in the absence of Branch Manager.
• Responsible to coordinating with operation and customer services department.
• Bring new profitable and revenue generated accounts for branch.
• Portfolio management.
• Arranging Corporate meetings.
Achievements:
- Achieved the six months target in 2 months only.
- Total business generated through sales has lowered the cost of branch & increases the profitability of branch.
- Increased the visibility of products.
Customer Care Representative
• Providing service to customers as well as on outbound calls.
• Prepare Reports of branch growth on daily basis for Branch Manager.
• Coordinating with sales & operations department and solving issues regarding customers.
• Account opening processing before sending to Central Account Opening Services (COPS.)
• Pay Order / Demand Draft requests of customers for processing through operations.
• Foreign currency Telegraphic Transfer requests forwarding to OPS.
• ATM Issuance applications / Queries requests processing through COPS.
• Preparation of daily service monitoring reports
• Handling of customer complaints and follow up.
• Account opening for Walk-in Customers.
• Entries of Online System.
• Handling of return mail and ATM cards from Head Office.
• Maintaining Inventory and Stationary Stock of Admin Department.
Relationship Officer
• Managing Sales inward / outward
• Filling Account opening forms
• Look after customers relationship
• Meeting up my sales target.
