خلاصہ

I started my career back in 2012 as an dispatcher in Call Center Industry. From then onward I have been actively involved in Call Center's, Ecommerce, IT & Software Companies.

I’m an Operations | Human Resource Specialist | Project Manager with an interest in building the most effective workforce possible. For over a 3 Year's, I’ve been helping businesses establish standard operating procedures and immaculate sourcing.

Skills: Microsoft Dynamics for Customer Service | Operations Management | Human Resources (HR) | Call Center Administration | Administrative Assistance | WordPress | Client Relations | Company Operations | Social Media Marketing | Linkedin Lead Generation | Dispatching | Telemarketing | Data Entry | HR Management | Customer Service Management | Leadership | Data Research | Administrative Human Resources | Interviewing | Retail Operations | Project Management | Problem Solving | Recruiting | Digital Marketing | Video Conferencing | HR Strategy

پراجیکٹس

Upstick Makeover
Products To Rate
HML Shoes

تجربہ

کمپنی کا لوگو
Hiring Manager
Compliance Wizard Inc
نومبر ۲۰۲۲ - موجودہ | Lahore, Pakistan


Developing and implementing recruitment strategies and processes that align with the company's goals and objectives.
Creating job descriptions and job postings that accurately reflect the skills, experience, and qualifications required for each position.
Sourcing and screening candidates through various channels, such as online job boards, social media, and employee referrals.
Conduct initial phone screens and in-person interviews with candidates to assess their qualifications and fit for the position and company culture.
Managing the interview process and coordinating interviews with other team members as needed.
Conduct reference checks and background screenings on potential hires.
Extending job offers and negotiating compensation packages with selected candidates.
Onboarding new hires and ensuring a smooth transition into the organization.
Maintaining accurate and up-to-date records of candidate and hiring data.

کمپنی کا لوگو
Operations Specialist | Human Resources Specialist
UR Adventure Club
جون ۲۰۲۲ - موجودہ | Lahore, Pakistan


Assist in planning, organizing and coordinating functions relating to the operation of the business
Maintain an updated client, customer, contractor data
Monitor expenses and budget
Provide recommendations and suggestions for improvements in any aspects relating to increased performance
Help with the onboarding process including screen and interviewing candidates
Train new hires as necessary and ensure policies and procedures are followed
Keep up to date with the current market trends and industry forecasts
Coordinates with different departments to achieve optimal work production

کمپنی کا لوگو
Operations Manager | Human Resources Specialist | Project Management
UR Tech Solutions
مارچ ۲۰۱۹ - موجودہ | Lahore, Pakistan


Conduct staff performance reviews, and assess needs, cost/benefit, and other operational strategy assessments.
Establish a high standard for productivity, quality, and customer service.
Develop company systems for client interaction.
Manage and improve center performance through performance monitoring, and problem resolution.
Human resources department in the recruitment process by interviewing potential hires, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

کمپنی کا لوگو
Lead Generation Executive
Friday Media Group
جون ۲۰۲۱ - نومبر ۲۰۲۱ | Lahore, Pakistan


Extract Leads, Data Analyzing, Data Mining, Data Scrapping, Data Cleansing, Data Assigning
Research Prospect’s Info from Paid and Free Research Tools (LinkedIn, Sales Navigator).
Research Analyzing, Social Media (LinkedIn), Websites

کمپنی کا لوگو
Wordpress / E-commerce Virtual Assistant
ProductsToRate
مئی ۲۰۲۱ - اگست ۲۰۲۱ | Lahore, Pakistan


Updating and developing website as needed on wordpress.
Single product page developing.
Social media Marketing and management, Content Writing.
Create various departmental reports (Google Sheets, Google Docs, etc.)
Online Product research/hunting, data organization and collection.
Create and design marketing materials using Canva.
Asana project management
Assist with other administrative and project requirements task as needed

کمپنی کا لوگو
Employment Verifier
Freelancers
اپریل ۲۰۱۹ - جولائی ۲۰۱۹ | Lahore, Pakistan


Verify Employment History
Job Tittle
Joining Date
Resigning or Termination Date
Reason of Resigning or Termination.
Total Time Period
Thourgh Which Company They Verify Employment

کمپنی کا لوگو
Relationship Manager
Simpexbpo (Pvt.) Ltd
نومبر ۲۰۱۷ - مارچ ۲۰۱۹ | Lahore, Pakistan


Custom CRM
Lead Generation
Build a Relation with customer
Follow Ups, Providing more knowledge about product
Generating Sales
Report to Sales Department

کمپنی کا لوگو
Executive
Grasp Solutions Pvt Ltd
نومبر ۲۰۱٦ - نومبر ۲۰۱۷ | Lahore, Pakistan


US Taxi Inbound and Food Truck Dispatching
Take calls from customers and dispatch taxi to them
Add Restaurant Menu and dispatch food truck
Email and Chat Support
Maintain amount settlement in our CRM
Coordinate with drivers
Update activities of drivers

کمپنی کا لوگو
Technician Dispatcher and Customer Support Representative
Trans Data International
اپریل ۲۰۱۵ - ستمبر ۲۰۱٦ | Lahore, Pakistan


DIRECTV US Campaign
Receive calls from customers
Dispatch technicians to customer's house for install

LCD TV

Handle team of technicians, give instructions to them
At the end after service talk to customer for ask about any Issues etc.

کمپنی کا لوگو
Customer service Representative & Team leader
Hafizbros travel and money transfer ltd
جنوری ۲۰۱۴ - فروری ۲۰۱۵ | Lahore, Pakistan


Money Changer Company
Dealing with UK Client (Pakistani UK People)
Complaint Handling
Dealing with Treasury Department
TT Clearance and other Financial Services
Dealing with Relationship Managers of all Pakistani Banks

کمپنی کا لوگو
Sales Executives
Dual Fuel Direct
جون ۲۰۱۳ - جنوری ۲۰۱۴ | Lahore, Pakistan


UK Energy Service (UK Campaign)
Call on UK's businesses (Grocers, supermarket etc.)
More than 10 Suppliers (Electricity, Gas, Broadband)

in our panel.

Offers cheapest unit rate to customer, change the suppliers and this process considered our sale
Build good PR with customers

کمپنی کا لوگو
Technician Dispatcher and Customer Support Representative
Mezzi Marketing
نومبر ۲۰۱۲ - مئی ۲۰۱۳ | Lahore, Pakistan


DIRECTV US Campaign
Receive calls from customers
Dispatch technicians to customer's house for install

LCD TV

Handle team of technicians, give instructions to them
At the end after service talk to customer for ask about any Issues etc.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A‎
Persian, Punjabi, Islamiyat
درجہ B
2018
Govt. Degree Science & Commerce College
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Commerce
درجہ B+
2014

پیشہ ورانہ مہارتیں

متوسط Accounts Management Sklis
ماہر Admin Task Planning
ماہر Administrative Meetings Management
ماہر Administrative Processes Command
ماہر  Talent Acquisition
متوسط Call Center Administration
ماہر Client Relations
ماہر Complaint Management
ماہر Computer Proficient
ماہر Configuring Software
ماہر Contract Management
ماہر Data Entry
ماہر Data Mining
ماہر Data Research
ماہر Dispatch Skills
متوسط Front Desk Responsibilities
ماہر Funds Administration
ماہر Global Talent Acquisition
ماہر HR
متوسط HR Management
متوسط Human Resources (HR)
متوسط Interviewing
ماہر Italian Cooking
ماہر Japanese & Korean Language Proficiency
ماہر Japanese Teaching
ماہر Lead Generation
متوسط Microsoft Excel
ماہر Operations Management
ماہر Outbound Marketing
ماہر Process Operations Handling
ماہر Record Keeping
ماہر Recruitment Tools Command
ماہر Relationship Management
متوسط Retail Operations
متوسط Revenue Analysis
ماہر Schedule Appointment
ماہر Security Principles
متوسط Short hand
ماہر Social Media
ماہر Staff Manegment
ماہر Talent Management
ماہر Troubleshooting Skills
ماہر عمليات خدمة العملاء

زبانیں

ماہر انگریزی

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