I started my career back in 2012 as an dispatcher in Call Center Industry. From then onward I have been actively involved in Call Center's, Ecommerce, IT & Software Companies.
I’m an Operations | Human Resource Specialist | Project Manager with an interest in building the most effective workforce possible. For over a 3 Year's, I’ve been helping businesses establish standard operating procedures and immaculate sourcing.
Skills: Microsoft Dynamics for Customer Service | Operations Management | Human Resources (HR) | Call Center Administration | Administrative Assistance | WordPress | Client Relations | Company Operations | Social Media Marketing | Linkedin Lead Generation | Dispatching | Telemarketing | Data Entry | HR Management | Customer Service Management | Leadership | Data Research | Administrative Human Resources | Interviewing | Retail Operations | Project Management | Problem Solving | Recruiting | Digital Marketing | Video Conferencing | HR Strategy
Developing and implementing recruitment strategies and processes that align with the company's goals and objectives.
Creating job descriptions and job postings that accurately reflect the skills, experience, and qualifications required for each position.
Sourcing and screening candidates through various channels, such as online job boards, social media, and employee referrals.
Conduct initial phone screens and in-person interviews with candidates to assess their qualifications and fit for the position and company culture.
Managing the interview process and coordinating interviews with other team members as needed.
Conduct reference checks and background screenings on potential hires.
Extending job offers and negotiating compensation packages with selected candidates.
Onboarding new hires and ensuring a smooth transition into the organization.
Maintaining accurate and up-to-date records of candidate and hiring data.
Assist in planning, organizing and coordinating functions relating to the operation of the business
Maintain an updated client, customer, contractor data
Monitor expenses and budget
Provide recommendations and suggestions for improvements in any aspects relating to increased performance
Help with the onboarding process including screen and interviewing candidates
Train new hires as necessary and ensure policies and procedures are followed
Keep up to date with the current market trends and industry forecasts
Coordinates with different departments to achieve optimal work production
Conduct staff performance reviews, and assess needs, cost/benefit, and other operational strategy assessments.
Establish a high standard for productivity, quality, and customer service.
Develop company systems for client interaction.
Manage and improve center performance through performance monitoring, and problem resolution.
Human resources department in the recruitment process by interviewing potential hires, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Extract Leads, Data Analyzing, Data Mining, Data Scrapping, Data Cleansing, Data Assigning
Research Prospect’s Info from Paid and Free Research Tools (LinkedIn, Sales Navigator).
Research Analyzing, Social Media (LinkedIn), Websites
Updating and developing website as needed on wordpress.
Single product page developing.
Social media Marketing and management, Content Writing.
Create various departmental reports (Google Sheets, Google Docs, etc.)
Online Product research/hunting, data organization and collection.
Create and design marketing materials using Canva.
Asana project management
Assist with other administrative and project requirements task as needed
Verify Employment History
Job Tittle
Joining Date
Resigning or Termination Date
Reason of Resigning or Termination.
Total Time Period
Thourgh Which Company They Verify Employment
Custom CRM
Lead Generation
Build a Relation with customer
Follow Ups, Providing more knowledge about product
Generating Sales
Report to Sales Department
US Taxi Inbound and Food Truck Dispatching
Take calls from customers and dispatch taxi to them
Add Restaurant Menu and dispatch food truck
Email and Chat Support
Maintain amount settlement in our CRM
Coordinate with drivers
Update activities of drivers
DIRECTV US Campaign
Receive calls from customers
Dispatch technicians to customer's house for install
LCD TV
Handle team of technicians, give instructions to them
At the end after service talk to customer for ask about any Issues etc.
Money Changer Company
Dealing with UK Client (Pakistani UK People)
Complaint Handling
Dealing with Treasury Department
TT Clearance and other Financial Services
Dealing with Relationship Managers of all Pakistani Banks
UK Energy Service (UK Campaign)
Call on UK's businesses (Grocers, supermarket etc.)
More than 10 Suppliers (Electricity, Gas, Broadband)
in our panel.
Offers cheapest unit rate to customer, change the suppliers and this process considered our sale
Build good PR with customers
DIRECTV US Campaign
Receive calls from customers
Dispatch technicians to customer's house for install
LCD TV
Handle team of technicians, give instructions to them
At the end after service talk to customer for ask about any Issues etc.