• Ensure professional, business focused HR service to designated regions/branches is provided.
• Identify and driving HR initiatives and programs, which are aligned with business objectives.
• Advice on matters related to HR effecting business decisions.
• Pro-actively work with Managers to accurately assess the performance of their employees, and coach and guide early performance interventions.
• Drive various strategies to ensure we are recruiting and retaining the best talent within the business.
• Ensure efficient management of all end to end tasks related to regional and HO recruitment process.
• Ensure staffing and budgeting of respective regions and HO in relation to the requirements
• Ensure effective implementation and execution of performance management processes and initiatives within the region as a means for driving business improvement by ensuring clear objectives, feedback and improving productivity.
• Ensure timely completion of all transactional tasks related to the performance management process
• Ensure all staff exits are monitored on regular basis and efforts are made to identify and rectify issues relating to job dissatisfaction.
• Work with the HODs and line managers to identify training requirements in corporation with the training department.
• Evaluate, monitor and document all training needs for the divisions and executives development programs.
• Ensure effective analysis of the trends, identifying through the staffing data and advising on solutions to improve business indicators.
• Analyze trends on attrition, budgeting, recruitment and performance management.

• Determine current staffing needs and producing forecasts
• Align job requirements with the hiring manager and/or HR Business Partners to ensure that a robust specification is available for communication to prospects and to aid in shortlisting
• Develop talent acquisition strategies and hiring plans, and perform sourcing by identifying appropriate talent for current open roles within the organization.
• Lead employment branding initiatives and take steps to ensure positive candidate experience
• Supervise recruiting personnel
• Work with internal teams and hiring managers to assist with recruitment efforts
• Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles.)
• Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.
• Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data. May develop specialized or competitive intelligence and research in regards to talent development or retention.
• Manage relationships with recruiters, academic and professional groups, and with a wider audience through use of social media and other targeted outreach to key audiences; including coordination of on-campus recruiting, job fairs, conferences, and other opportunities to connect with audiences.

• Designs, develops and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
• Designs the selection matrix for choosing the optimum recruitment channel and recruitment source
• Explores the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
• Builds a quality relationship with Internal and external clients
• Monitors and constantly reduces the costs of the recruitment process
• Sets the social media communication strategy for different job profiles and functions in the organization
• Conducts job interviews for the managerial job positions (or key jobs in the organization)
• Manages and develops the team of HR Recruiters
• Acts as a single point of contact for managers regarding recruitment topics
• Designs training recruitment for HR Recruiters and line managers
• Builds applicant sources by researching and contacting community services, colleges, social media, and internet sites
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
• Accomplishes human resources and organization mission by completing related results as needed

• Recruiting top talent on board
• Maintaining CV Database
• Involved in implementation of various HR policies and procedures.
• Maintenance of human resource information system records.
• Handling On-boarding, Appraisals and Exit Formalities
• Carefully handle receipts and invoices and coordinate with accounts department.
• To handle general administrative tasks or any assignment given by the management
• Employee Engagement activities.
• Assist Senior Management in handling relevant matters related to HR
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Oversee and manage a performance appraisal system that drives high performance
• Assess training needs to apply and monitor training programs
• Nurture a positive working environment
• Bridge management and employee relations by addressing demands, grievances or other issues

• Develop, maintain and update resume database of potential recruits
• Conducting recruitment interviews and providing the necessary inputs during the hiring process
• Working with recruitment agencies to source for candidates for specific job positions
• Maintaining HR records, such as those related to compensation, health and medical insurance
• Handling insurance-related issues
• Training new or existing employees
• Communicating and explaining the organization's HR policies to the employees
• Regular updating of communication channels
• Preparing and submitting all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management
• Preparing and processing timely distribution of salary, bonus, increment salary slip, leave encashment and full and final settlements
• Recording, maintaining and monitoring attendance to ensure employee punctuality
• Conducting employee orientation and facilitating newcomers joining formalities
• Maintaining and regularly updating master database (personal file, personal database, etc.) of each employee
• Preparing letters such as offer and confirmation
• Implementing and administering performance management processes
• Conducting exit interviews for employees
• Reviewing job descriptions for all positions at regular intervals and updating them in consultation with the respective managers
• Engaging with employees on a regular basis to understand the motivation levels of people in the organization

• Resolve customer complaints via phone, email.
• Greet customers warmly and ascertain problem or reason for calling.
• Advise on company information.
• Act as the company gatekeeper.
• Suggest solutions when a product or service malfunctions.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Upsell products and services.
• Identify, research, and resolve customer issues using the computer system.
• Other duties as assigned.

• Resolve walk in customer complaints
• Greet customers warmly
• Advise on company information.
• Act as the company gatekeeper.
• Suggest solutions when a product or service malfunctions.
• Inform customer of deals and promotions.
• Work with customer service manager to ensure proper customer service is being delivered.
• Upsell products and services.
• Identify, research, and resolve customer issues using the computer system.
• Other duties as assigned.