Job Responsibilities:


Resolve foreign customer complaints via phone, email or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Suggest solutions when a product malfunctions.
Work with customer service manager to ensure proper customer service is being delivered.

Job Responsibilites:
Basic responsibility to provide quality instructions or responses to resolve the customers issues via email.
Research required information using available resources.
Redirect problems to appropriate resource which are related to other department.
Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
Stay current with system information, changes and updates.

Job Responsibilities:
Develop strong customer relationships and was responsible to resolve queries of the customers through chat within the assigned TAT.
Build customer relationships as part of the sales process and lead generation.
Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.

Job Responsibilities:
Coordinate with different employers regarding job posting issues.
Communicating new product developments to prospective clients.
Overseeing the development of marketing literature.
Research and build relationships with new clients.
Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
Providing management with feedback

Job Responsibilities:
Manage a team of call center agents.
Be available to affect the entirety of the team operations.
Take calls that your agents can't handle and be available when an agent appears to need assistance.
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
Motivate and encourage agents through positive communication and feedback.

Job Responsibilities:
Deliver service and technical support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Follow standard processes and procedures.
Identify and escalate priority issues per client specifications.
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking software.