خلاصہ

Highly Skilled IT Infrastructure, Cloud Systems Professional with 10 Years Experience
QUALIFICATION SUMMARY
Quality focused result oriented Microsoft Certified Solutions Expert (MCSE) with 10 years of experience as IT Infrastructure Systems Administration.
Experienced in administering, configuring and troubleshooting IT (Cloud on premises) infrastructure for world leading Telecom, Oil/Gas Exploration Copper mining companies, having worldwide presence and country wide branches field offices.
Maintaining a stellar reputation for quality and efficiency in customer satisfaction, communication, and problem resolution. Effective communicator able to explain complex processes in easy-to-understand terms for end users.
Proven ability to create and deliver solutions that meet objectives tied to business and technology performance and standards while working with a wide range of platforms and in a fast-paced environment. Skilled in troubleshooting and resolution of critical systems and network issues.
CORE COMPETENCIES TECHNICAL SKILLS
Windows Servers Administration Active Directory Configuration Management Microsoft Azure Cloud Computing Platform Services Microsoft Windows OS Platforms Microsoft Office 365 Deployment Management GSuite Deployment Management Exchange Online Configuration Management DNS Management Smartphones Enterprise Deployment Mobile Device Management (MDM) WordPress Web App for Azure App Services HTML, CSS PHP Systems Network Management PRTG Network Monitoring Systems Integration VMware Vsphere User Training Support ERP SAP Oracle Business Suite (administrative user support) Cisco Webex Video Conference Support Testing Troubleshooting New Emerging Technology Problem Identification / Analysis Supervisory /Management Skills.

پراجیکٹس

O365 Deployment (Exchange Online, SharePoint & Teams)

تجربہ

کمپنی کا لوگو
IT Service Delivery Manager
Cloudelligent LLC
مارچ ۲۰۲۳ - موجودہ | Islamabad, Pakistan

T SERVICE DELIVERY MANAGER
• Leading end-to-end delivery of IT projects with relevant stakeholders and global teams.
• Leading and Mentoring Global IT Team: Successfully leading a team of 8 IT Engineers (L1 to L3) across multiple
countries, focusing on Microsoft Azure and M365 solutions and management, fostering collaboration and
knowledge sharing.
• Overseeing the deployment, monitoring, maintenance, and support of Microsoft 365 & Azure Services and on-prem
infrastructure (servers, storage, operating systems, and applications)
• Ensure compliance with disaster recovery plans, identify risks to service delivery, recommend options, and
execute approved solutions.
• Led incident recovery activities, performing problem management and conducting Root Cause Analysis.
Implementing proactive monitoring of capacity, performance, and optimization, taking remediation action as
necessary.
• Developing and maintaining roadmaps, including upgrade paths and end-of-support information, and
Implementing procedures to improve efficiency and maximize value from Infrastructure Services Contracts.
• Manage contracts with vendors and software licenses, ensuring optimal utilization of resources.
• Presenting complex technical information in a clear and concise manner to senior leadership teams. Translating
technical metrics into meaningful business insights, focusing on business impact, KPIs, trends, risks, and future IT
initiatives.

کمپنی کا لوگو
Senior IT Specialist
Cloudelligent LLC
جنوری ۲۰۲۲ - فروری ۲۰۲۳ | Islamabad, Pakistan

Designing, Configuration & Managing Microsoft 365 tenants for small ~ medium USA based organizations.
• Responsible for L3 support for IT Systems, business critical applications and network services.
• Azure access and identity management for enterprise applications and services.
• Microsoft Exchange Online Administration / Management – 1600+ mailboxes.
• Deployment of ITSM framework for Small ~ medium startups using Sales force GSD, Jira, Freshdesk & Service now.
• RMM tools deployment and management for effective and continuous user support.
• Vendor & IT Consultant management for standardized global IT procurements.
• Overseeing country offices (USA, Europe, Africa & Asia) system & network support team operations and giving periodic tanning for uninterrupted and smooth IT service management operations.
• Leading and collaborating C level / senior management teams for ongoing and pipelined IT projects and
implementations.
• Cisco Meraki implementation & support.
• Documentation & implementation of IT Systems processes, policies & procedures.
• Information Security trainings and campaigns for end users.

کمپنی کا لوگو
IT Client Service Engineer
Nokia Siemens Networks
جنوری ۲۰۲۰ - دسمبر ۲۰۲۱ | Islamabad, Pakistan

• Main IT Point of Contact in NOKIA Pakistan office. Direct reporting to head office Finland and regional office in Dubai.
• Deployment & Project Lead (Pakistan) of Nokia Secure Image for 250+ users working on Managed services for Telenor Pakistan.
• Bridge between Senior Management / Team Leads and NOKIA Global IT for customized & specified IT solutions & configurations.
• Service Owner of IT Corner Light (Pakistan), end users support with IT processes & tools, and assisting them to engage with the IT organization at large, including the Incident Management, Service Requests and Demand Management processes.
• Pilot user for testing new IT services and applications prior to role out.
• IT orientations & IT automation trainings to newly hired resources.
• IT compliance & information security implementation and enforcement for Nokia Pakistan.

کمپنی کا لوگو
IT SYSTEM SUPPORT ENGINEER
UNITED ENERGY PAKISTAN LIMITED.
فروری ۲۰۱۸ - دسمبر ۲۰۱۹ | Islamabad, Pakistan

• Responsible for overall coordination of the incident management & service delivery process, in particular whenever there are major incidents. Planning and managing support for incident management tools and processes (ITIL/ITSM). Coordinating interfaces between incident management and other service management processes.
• Administration and troubleshooting of IT Systems including Windows Active Directory, DNS, DHCP, WDS, SCCM & VMWare Virtualization infrastructure & Google GSuite.
• Technical & end user support for SAP & E&P Applications.
• Managing & Assisting State of the art Cisco Telepresence video conferencing system & Cyviz 3D projection system.
• Supporting & Troubleshooting Nuance Equitrac Print Management system.
• Troubleshooting Cisco Unified Call Manager IP Phone System.
• IT Assets Management through BMC Remedy.
• Smartphone fleet configuration & management through Google Suit Device Management.

کمپنی کا لوگو
IT SYSTEMS SUPPORT ENGINEER
TETHYAN COPPER COMPANY PAKISTAN LTD.
مارچ ۲۰۱۰ - مئی ۲۰۱۷ | Islamabad, Pakistan

• Spearheading entire project management activities with final accountability for project deliverables, stakeholder management, client satisfaction, schedule management, requirements management and overall project team performance
• Deploying Microsoft Office 365 Cloud based infrastructure on corporate and branch offices and further maintained, the Microsoft Office 365 Cloud infrastructure, Microsoft Azure: Cloud Computing Platform and VMware Virtual server environment.
• Administering & Managing Microsoft Server 2012 based Domain Controller, DHCP & DNS Server. Microsoft Exchange 2013 and Active Directory 2012 users.
• Planning and executing predictive & preventive maintenance schedules of various equipment’s to enhance the equipment reliability and increasing machine up time.
• Responsible for speedy resolution of problems / escalation, generating monthly uptime, call log reports. Ensuring customer satisfaction through accurate understanding of customer needs and align service delivery to these requirements. Develop strong relationship with all the customers
• Carrying out the responsibility of managing Server Installation, Configuration, Administration, Maintenance
• Providing server end support to Live Link – Open Text Enterprise Content Management (ECM)
• Project leading for the corporate deployment of iOS, Windows Phone 8.1 and Android smartphones by using cloud based MDM; providing training to executives.
• Configuring and managing IP Telephony infrastructure and SIP Phones for local & remote users

کمپنی کا لوگو
SYSTEM SUPPORT ENGINEER
NETPORT (IT Equipment & Service Provider)
جولائی ۲۰۰٦ - دسمبر ۲۰۰۹ | Islamabad, Pakistan

• Responsible for client interaction/presentation for requirement gathering, business requirement mapping and finalization of technical/ functional specifications.
• Planned/ implemented software rollouts, Patch management, and OS deployments/upgrades, Unattended/Kick start Installations.
• Extended support for the removal of all unlicensed/unwanted software. Provide technical support to the client ensuring maximum customer satisfaction.
• Obligated for collecting reports & escalating report to customer support manager and marketing manager. Collecting calls from business development executives; allocating task to support executives as per their areas & providing telephonic support in case of troubles if any.

کمپنی کا لوگو
IT SYSTEMS SUPPORT SUPERVISOR
MUSTAFA INDUSTRIES (PVT) LTD.
فروری ۲۰۰۵ - جون ۲۰۰٦ | Lahore, Pakistan

• Efficiently managed entire day-to-day activities including application running on the servers, monitoring the servers & troubleshooting on the different servers at different locations.
• Handled change management activities for various Sun OS, applications, Database servers, supporting disk Management, process management and User administration.
• Obligated for providing quality standards for operational areas & ensuring adherence to quality standards & leading efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence.
• Obligated for maintaining documentation of Process, Projects and technical information.
• Provided customer support and ensuring maximum customer satisfaction through achieving delivery & service quality norms.

کمپنی کا لوگو
ACCOUNTS, PROCUREMENT & IT SUPERVISOR
MUSTAFA INDUSTRIES (PVT) LTD.
دسمبر ۱۹۹۹ - فروری ۲۰۰۵ | Lahore, Pakistan

• Prepared year-end financial statements in compliance with accounting standards and monitoring statutory books of accounts and financial statements including Trial Balance, Profit & Loss Account, Age-Wise Accounts Payables and Receivables Statements and Balance Sheets.
• Liaise and coordinate with banks and other financial institutions regarding company matters, putting efforts to establish healthy and close relations with them for smooth running of the business
• Responsible for preparing financial reports to determine the financial visibility, projecting cash flow and growth opportunities while preparing projected financial statements.
• Inducted a panel of suppliers in consultation with higher officials and negotiating mutually advantageous rates & terms
• Prepared and analyzed competitive sealed bids and requests for quotations. Maintained accurate records and documentation on all solicitations, responses, purchases, contracts, correspondence & related follow-up
• Troubleshot, diagnosed and resolved issues with PC and laptop configurations, network connectivity, printers and peripherals.

تعلیم

Virtual University of Pakistan
ماسٹرز, ماسٹرز ان سائنس, Masters in Information Technology‎
Computer Sciences and Information Technology, Data Communication and Networks, Programming
CGPA 3.4/4
2019
Microsoft Certified Solutions Expert - Messaging
سرٹیفیکیشن, MCSE‎
Information Technology
مکمل
2016
Microsoft Certified Solutions Expert - Productivity
سرٹیفیکیشن, MCSE‎
Information Technology
مکمل
2016
Microsoft Certified Solutions Associate - Windows 7
سرٹیفیکیشن, MCSA‎
Information Technology
مکمل
2014
Microsoft Certified Solutions Associate - Office 365
سرٹیفیکیشن, MCSA‎
Information Technology
مکمل
2014
Microsoft Certified IT Professional - Enterprise Desktop Administrator on Windows 7
سرٹیفیکیشن, MCITP‎
Information Technology
مکمل
2014
Microsoft Certified Professional
سرٹیفیکیشن, MCP‎
Information Technology
مکمل
2014
Microsoft Specialist - Implementing Microsoft Azure Infrastructure
سرٹیفیکیشن, Microsoft Specialist‎
Information Technology
مکمل
2014
Microsoft Certified Technology Specialist - Windows 7
سرٹیفیکیشن, MCTS‎
Information Technology
مکمل
2011
University of the Punjab
بیچلرز, , Bachelors in Commerce‎
Accounting & Finance
فی صد 57%
1995

پیشہ ورانہ مہارتیں

ماہر Active Directory
ماہر Adfs
متوسط Agile Project Management
ماہر Analytical Skills
ماہر Application Security
متوسط AWS
ماہر Azure
ماہر Azure AD
ماہر CCNA
ماہر Cisco
ماہر Cisco Telepresence
ماہر Cisco VPN
ماہر Cloud Computing Knowledge
ماہر Computer Networks Command
ماہر Contract Management
ماہر Control Points Knowledge
ماہر Data Management
متوسط Database Applications
ماہر DHCP
ماہر DNS
ماہر DNS Server
ماہر E5
متوسط Facility Master Planning
متوسط Fiber Switch Configuration
متوسط Firewalls
ماہر Fluent English
ماہر Google
ماہر Google Cloud
ماہر Google Workplace (GSuite)
ماہر Handling Assignments
ابتدائی HP Synergy
ماہر Hyper V
ماہر IT Infrastructure Management
ماہر IT System Administration
ماہر Knowledge Of Technical Management
ماہر LAN
متوسط Linux System
ابتدائی Microsoft .NET
ماہر Microsoft Applications Experience
ماہر Microsoft Azure
ماہر Microsoft Exchange Knowledge
ماہر Microsoft Exchange Online
ماہر Microsoft Office 365
ماہر Microsoft Teams
ماہر MS Exchange Server
ماہر Ms Intune
ماہر MS Office 365
ماہر Multitasking Skills
ماہر Network Security Implementation
ماہر Office 365 E3

زبانیں

ماہر اردو
ماہر انگریزی

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