خلاصہ

10+ years of working experience in Customer Care, Sales, People Management, Recruitment, Quality Assurance, Training & Development.
• Since 2009 Trained & Coached 3000+ diversified individuals
including, BCMs, ASMs, MDM-Executives, SDS, BDOs, Retailers,
ZCCMs, FCCRs, BCEs, Teleservices Team, Teaching staff,
Team Leaders, Team Coordinators, CCRs & Back End Teams Like IRU
CRM Team Leads, Agents, & Security Staff etc.
• Conduct Training in all 4 provinces of Pakistan, including AJK and Federal Capital.
• Sales & Services Teams TNA, Trainings & Evaluations.
• Expert in Product, Functional, Soft Skills, Customized & Motivational Trainings.
• Proficient use of MS Word, PowerPoint & Excel.
• Good Knowledge of FCPA (Foreign Corrupt Practices Act) and UK Bribery Act 2010.
• Experience on digital channels like live chat and social media sources.
• Prepare Yearly Training Calendar.
• Prepare training budget.
• 4 Years Recruitment Experience
• Prepared Succession plan and required trainings.
• Excellent communication, interpersonal, organizational, and leadership skills
• Exceptional versatility with the ability to manage multiple tasks in a pressured environment
• Dedication and drive as a hard-working individual