Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules. Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices. Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. Provides historical reference by developing and utilizing filing and retrieval systems. Improves program and service quality by devising new applications; updating procedures; evaluating system results with users. Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs. Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks. Contributes to team effort by accomplishing related results as needed.

To manage and leading the branch effectively to achieve liabilities and SME targets; implementation of superior customer service standards, while adhering to SBP and BAL’s policies and guidelines.
Principal Accountabilities: Plan annual sales and targets for the liabilities and SME business of the branch based on BAL’s target. Ensure ‘best-in-class’ customer service standards for the branch including handling customer finance customers. Provide regular feedback on competitor activities to Area Manager. Cascade branch targets to staff (sales and customer service) and regularly track and review performance and productivity of the sales team. Drive cross sale of consumer finance products. Be a key player in ensuring smooth transition of new organization structure along business lines and handling over of accounts, while ensuring customer is not inconvenienced. Facilitate centralization. Manage employee morale and retention especially during phase of organization transformation. Prepare MIS reports, productivity reports on a regular basis on a senior management’s review. Implement process in sales, service and delivery in accordance with established policies. Ascertain the training and development needs of staff and nominate them on appropriate courses in order to close skill gaps. Ensure staff is motivated and manpower turnover is minimum. Ensure office discipline, dress code and office hygiene. Maintain all statuary and business controls for branch processes and compliance with regulations.
Certification:
Islamic Banking Certification Program, (3rd Position)
Security Perfection & Pledge Management
KYC, Fraud Awareness, MIS- Selling & Code of Conduct (CF-IBG) Islamic Finance
Shariah Documentation Program
Product Louch Orientation Program
To manage and leading the branch effectively to achieve liabilities and SME targets; implementation of superior customer service standards, while adhering to SBP and BAL?s policies and guidelines.

Complete responsible for developing and managing a business operation that increases sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel development activities.Key Responsibilities: Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch, Develop and implement sales and profitability plans according to account management principles that ensure the development and maintenance of account plans, Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals, Ensure that all areas of work performance or departments are properly staffed and directed, Provide training, coaching, development and motivation to bring out the best in each distribution team member, Take on the responsibility for evaluation of all employees, Recommend desirable changes in the policies and goals of the branch and the organization, and also in formulating policies and budgets, Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs, Address customer and employee satisfaction issues promptly, Manage the branch honestly, follow high ethical standards, and comply with all government regulations.
Certification:
Islamic Banking Certification Program Branch Banking Operations Interviewing Skills
Service & Quality Management


Complete responsible for developing and managing a business operation that increases sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel development activities.

Mobilization, Customer Services, Operations Activities, Set up new Islamic branch. Ensure timely & accurate financial reporting to HO & SBP, Monitoring of outward & inward clearing, including intercity & collection, and Monitoring of daily transactions, Lockers documentations & updates.
Relationship Manager at PICIC Commercial Bank Limited (2006 to 2008): (Financial Institutions HO)
Spread and analyze financial statements, preparation of credit application, documentation & post-sanction monitoring through periodic account review/renewal. Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.
Certification:
Winning through Superior Services Bancassurance Certification Workshop IBP for SWIFT Diploma in IT

Spread and analyze financial statements, preparation of credit application, documentation & post-sanction monitoring through periodic account review/renewal. Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.