Results-driven professional contribution over twelve year career in information technology and proven track record in increasing output, quality, and customer satisfaction. Having technical, management skills to plan and integrate IT operations, develop and implement IT policies, Vendor management and implementation of Project methodologies. Decisive, energetic and focused team leader/player who leads high-performing team through Implementing change and improvements
Integration of IT solutions & services to help internal clients/Departments for their strategic goals and operations, design & perform IT operations contemplating other departments strategic goals.
Managing infrastructure for IT and ERP (Sap Business one) users for both sites including H. Office and factory, enabling all users well equipped and trained to use infrastructure and perform their daily operation.
Plan & implement procedural improvement for ERP operation, train ERP users & provide support to improve their ERP skills, Performing leading role for ERP functional & technical support.
Manging IT services contracts, managing IT purchases and organising IT vendors to improve IT services making it scalable and deliverable.
Plan and execute IT tasks, Budget and KPIs, manage IT support team, design, and implement IT support policy, provide IT & ERP support to management, SSRS & Power BI reports/Dashboard development for ERP users and management
Managing servers and cloud services, design and implement IT frameworks to improve IT infrastructure performance, Managing exchange & office 365 users.
Mange Applications /Software’s Integration with ERP to automized Business Activities, WB application process (Purchase/Sales) automation and automatized document generation for ERP
Management of IT department, operations and infrastructure in different organizations associated in corporate tree of Crescent Group. Performing the role development in existing IT infrastructure to meet contemporary challenges of business requirements. Managing IT staff in different organizations associated with Group by formulating and assigning job roles, planning tasks & assignments for the team to perform their duties and provide required support to other departments
▪ Performed a lead role as technical & functional resource for the implementation of SAP Business one ERP at Crescent socks (Pvt) LTD, managing infrastructure for ERP and support for ERP end user in various departments of Crescent socks (Pvt) LTD
▪ managing team & operations for BI department to incorporate the business operations and data by ERP systems, managing coordination with ERP consultants and their services for scenarios-based support for issues resolution and to materialize the premeditated customization and changes in ERP system to meet the evolving requirement from different departments and management
▪ Did the task of reconfiguration for ERP system to meet the contemporary business requirement and updating the ERP systems to improve the performance of system
▪ Execution the role for systems development based on IT tech to improve efficiency and productivity for organization, performed as main user of ERP helping other department by providing functional trainings and technical support
▪ Managing vendors, purchases for IT assets and services on the behalf of company, managing IT assets register with the procedure of IT assets addition, deletion and transfer etc
▪ Providing IT support to top management on various IT & OS podium including basic IT support and addition to use high tech devices on different places
Planning , integration IT activities as project stipulation on behalf of IT department
Develop and implementation of IT policies to incorporate the project operations, minimizing the disaster possibilities and accomplish of IT responsibilities as yearbook of project, compiling budget for IT operation and development
Worked as key person to help design, manage technical infrastructure for Field automation software development and implementation to systemize Monitoring and Evaluation department activities to have runtime activity data with location mapping, taking a key role to implementation and managing systems, vendor management in respect of support, services and purchases
Managing ERP (X-Tuple) database systems and functional data with high availability, providing end user support and coordination with ERP consultant team to have adjacent support and end user query resolve
Administration of ICT infrastructure (Servers, Desktops, Network &Wireless Equipment, Firewall) managing multiple tasks and simulations, LAN consisting 60 plus users on Microsoft domain environment, 70 plus users equipped with laptops and desktops in different geographical area, Implementation GPO and security policies for integrity of data and systems. Managing network redundancy, high availability of gateways and unified wireless LAN
Managing IT orientation sessions for staff and training IT support staff, design and manage Job description for IT support staff and final reviews.
Responsible for internal/external audit that all IT operations are being performed followed by approved standard operating procedures and policies. Acquire, manage IT inventory for smooth IT operations at PMU/ zonal offices, Software licenses and cloud hosting services management, plan and integrate new technology to improve performance of infrastructure. Initiating, organizing quarterly IT preventive maintenance and inspection activities
Take ownership of management role for IT systems change & upgrade, implementation & management of ERP (Oracle-customized) system and infrastructure deployment, managing multiple tasks, LAN network consisting 40 plus users, administration of ICT infrastructure (Servers, Desktops, Network &Wireless Equipment), management role for security & integrity of sensitive information and data
Providing IT support services to other department and assisting to help for systemize their repetitive business operations
Install, managed firewall for site to multi-site and mobile connectivity for accessing to main systems to incorporate runtime data, managing IT inventory for head / regional offices for smooth IT operations, Installation and management security devices including cameras, video recording systems and making data log
Installation, incorporating bio metric devices with ERP to systemize H.R attendance system, IT vendor and contract management for support services and new purchases, performing routine data backup with log and making sure offline data redundancy
Design & installation of network infrastructure including switches, cabling and cabinets, management of Wireless Unified system and wireless bridging devices, managing Microsoft domain services to integrate IT resources and applying group policy objects to provide standardized working environment for all employees.
Implement and manage Virtual Private Network (Site to Multi Site Connectivity) consisting 30 plus users on three different working locations to access centralized database servers , allowing sales staff, distributers to access main server as mobile VPN user to process their work order, jobs to relevant department. Installation, integration of bio metric and security devices.
Deployment and management exchange server 2003 as internal mail server, IT assets and inventory management, hosted services and application management
Installation, management Microsoft (Server 2000, SQL 2000) and desktop client applications, managed internet access and internet activities through ISA 2000/2004, remote connectivity and remote views of site with IP cameras, Performing routine backup & managing, managing hosted emails and web services, handling network printing services