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خلاصہ
1. An outstanding graduate in Commerce with profound performances at all degree levels.
2. Trained in handling all basic accounts used in the accounting system. 3. Knowledgeable with up to date innovative use of accounting techniques in industries for business development.
4. An innovative and diligent team player possessing highly evolved and demonstrable communication, interpersonal, coordination and time management skills with strong analytical mind-set to learn quickly and high confidence to draw estimation take up new challenges.
5. Well versed with Microsoft Office, Smart Task, CRM, Perspective, Simpro, Chase app, Morefleet
تجربہ
Control Room Manager
1. To allocate jobs to a patrol drivers in Smart Task software. 2. To prepare daily plans of patrol drivers and send to them. 3. To chase all patrol officers and make sure they follow plans and executing jobs on time. 4. To keep a check on Morefleet software for tracking purposes. 5. Checking emails and responding to it within stipulated time. 6. Prepare daily reports and send to respective clients through email. 7. To prepare daily reports and alarm reports in simpro application.8. To communicate with clients and accept adhoc jobs based on the route plan of drivers. 9. To respond an alarm call outs and allocate it to the patrol officers holding keys. 10. To resolve queries of clients by investigating issues and followup accordingly. 11. To make sure all site details are upto dated in smarttask and chase software. 12. Prepare handover at the end of shift and make sure to provide all details to a upcoming shift.
Security Supervisor / Administrator
1. Managed Lost and Found using CRM2. Approved work permit for contractors3. Access Control management4. Patrolled the premises on a regular basis5. Contacted police to report crimes in action6. Formed reports of any altercations or confrontations7. Worked with a team of other guards to ensure the safety of entire premises8. Ensured the proper function and recoding of all camera systems in the facility9. Responsible for handling lost and found in premises and providing it to rightful owner.10. Communicated with guards throughout the premises directing them when necessary11. Maintained all the complains of visitors by providing excellent customer service12. Maintained all the reports of security staff in Perspective (Resolver) software
Administrator/Customer Support Officer
1. Maintained the parcels by scanning on its arrival2. Maintained all mail receiving and entering it into software of leopards courier3. Maintained all records of a Debtors & Creditors4. Prepared sheets of weight difference in excel5. Sent emails to different stations by using outlook express6. Attended phone calls of customers to resolve their inquiries7. Maintained zones of different cities like Lahore, Islamabad, Karachi8. Assisted with daily reports of all cities9. Maintained all records of company on day-to-day needs10. Maintained allowances of employee and their bonus Along salary in MS Excel
Customer Support Officer
1. Fielding incoming phone calls2. Supporting the sales leads/referrals.3. Answering customer inquiries via email, Chat and phone calls & ensuring their satisfaction.4. Building strong connections with clients. 5. Responsible for monthly and annually billing along Ad hoc reporting.6. Maintaining open and interactive communication with customers/clients.
