Maintain accurate and up-to-date financial records of the company.
Prepare financial statements, reports, and budgets for the management team.
Monitor the company's cash flow and preparing cash flow forecasts.
Manage accounts payable and accounts receivable functions.
Reconcile bank statements and ensuring timely payments to vendors and suppliers.
Provide financial analysis and advice to the management team to support business decisions.

Manage and lead a team of customer support and technical services professionals to provide high-quality customer service and technical support.
Develop and implement customer service and technical support strategies, policies, and procedures to improve customer satisfaction and retention.
Develop and implement training programs for the team to improve their technical knowledge, customer service skills, and productivity.
Represent the customer support and technical services team in meetings with senior management, and provide updates on team performance, customer satisfaction, and improvement initiatives.

Provide excellent customer service and technical support through various channels such as phone, email, chat, and social media.
Document all customer interactions, including issues reported, solutions provided, and feedback received, in a clear and concise manner.
Handle and resolve billing or payment issues, and process refunds or exchanges when necessary.
Provide suggestions and feedback to management for improving customer service and technical support processes and systems. 

Addressing customer inquiries through email, chat or any other communication channels, and providing timely and accurate responses to their queries.
Diagnose and troubleshoot technical issues with products or services, and find solutions to problems that customers are experiencing.
Maintain detailed and accurate customer records, including contact information, service requests, and issue resolutions.

Develop and implement procurement strategies aligned with company goals
Identify and evaluate suppliers, negotiate contracts, and manage relationships.
Conduct market research to stay up-to-date with industry trends and pricing.
Collaborate with other departments to understand procurement needs.
Manage inventory levels to minimize excess while ensuring adequate supplies.
Participate in budget planning and forecasting for procurement.

Ensure all expenses are within assigned project budget.
Ensure account receivables and payables activities are performed accurately and timely.
Ensure that financial transactions are properly updated and recorded.
Update financial records with recent transactions and changes.