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خلاصہ
A highly professional, competent, and team spirited professional with over 10 years of experience in Sales Executive/Senior Customer Support Executive (POC)/ Assistant Education/ PS to Executive Director. Have sound experience in exploring & managing channels in order to derive the required market share, revenue
and profit of the organization. Developing and implementing Marketing strategies to meet business growth and profit objectives.
Objective is to work in an exciting and professional environment of the organization with personal development and growth possibilities and to achieve company’s goal through professional ethics, sincere commitment and hard work.
پراجیکٹس
تجربہ
Executive Secretary
• To manage telephone calls and message.
• To manage mails received
• To maintain filing system
• Sending Mail/File/Paper to concern person as per Instructions
• Screening of Email
• Update contact information of guest.
• Coordination within & out the Organization.
• Update schedules of meeting visitors with all levels of seniority.
• Respond on emails email, faxes and post, often corresponding on behalf of Head & Managers.
• Coordinate with the business and issue show cause notice to non-management employees.
• Payment US$ & PKR transfer out of Country.
• Looking all local and international traveling’s,
• Maintain all record of Medical OPD & IPD, Leaves, Tax Claim, and Reimbursement.
• Process all International visa’s U.K, China, U.A.E.
• Arrange Domestic Traveling.
Executive Secretary to the CEO & also be supporting with HR tasks
• To manage telephone calls and message.
• To manage mails received
• To maintain filing system
• Sending Mail/File/Paper to concern person as per Instructions
• Working on different report related to ZM/AMMs/FMs.
• Dispatched mail/Documents (Outgoing mail record maintain register with receiving) as per need.
PS to Executive Director |E.D. Secretariat
• To manage telephone calls and message
• Follow Up Calls (EC, NC, Agenda, working paper)
• Make sure delivery of meeting file to the Members of Council;
• Attendance of members for various meetings;
• Maintain records of mails forwarded to the President’s for various approval and its disposal;
• EC, NC, Agenda , Working papers other Documents Typing
• To manage mails received
• To maintain filing system of ED secretariat;
• Sending Mail/File/Paper to concern person as per Instructions
• Allocation of council room and video facility for various meeting with multimedia and other equipment.
• Dispatched mail/Documents(Outgoing mail record maintain register with receiving) as per need
• To manage documents send/received from Presented (on daily Basis)
• Keep liaison with the President’s office
• Making Honorary Secretary mail sheet ( as per requirement )
• Attend & Coordinate with E.D Visitors
• E.D leave and short leave maintain
• To organize related tasks for NC/EC Agenda item.
Senior Customer Support Executive (POC)
• My major responsibilities are to provide assistance the complainant of Unilever-Walls,
• The Freezer and Supplies issues
• Reporting the issues to the middle management and client-Unilever,
• Train the new CSEs
• Maintain challenging KPIs
Senior Customer Support Executive
• Customer Support Executive
• Facilitate support service operations
• Reporting to senior management for customer related issues and customer complaints
• Working with top management in order to record.
Sales Executive
• Facilitate customers according to their needs
• Maintain challenging KPIs
• Focus on providing FCR (first Call resolution)
