خلاصہ

Energetic and dynamic Professional with high interest in working in a fast-paced active environment where customer relationships are highly valued. Have inside and outside e-commerce experience within a fast-paced environment which has developed and enhanced abilities in e-commerce and customer servicesbr/In-depth abilities to tackle operations, timeline management, policies and procedures, and process improvement. Experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Possess great skills in managing and supporting daily operations, administrative and other functions

تجربہ

کمپنی کا لوگو
Ecommerce Operations Manager
CyberMart.pk
نومبر ۲۰۲۱ - موجودہ | Lahore, Pakistan


Responsible of Customer Care, Vendor Management, Operations & Content Listing Team
Monitoring and managing a wide range of vendors
Managing customer support team to ensure the level of service provided on the different mediums
Supervise web development, Operations & Fulfilment team
Overseeing designs and Development of the website
Work Closely with internal stakeholders including working with Commercial, Marketing, Development team and the rest of the organization (e.g., seller engagement, partnership, ops etc.) for campaign planning, creation and optimization
Oversee day to day operation and seek improvement opportunities with backend operation Fulfilment, distribution, customer service
Work with the vendors for the promotions, offers and for orders fulfilment
Conduct data analysis on campaigns performance (e.g., order and GMV targets)
Dealing with Courier Companies for the orders fulfilment
Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment
Strong knowledge of the Magento E-Commerce platform

کمپنی کا لوگو
Ecommerce Operations Lead
Infinix Mobile
اپریل ۲۰۲۰ - دسمبر ۲۰۲۱ | Lahore, Pakistan

• To manage all E-commerce operations from order placement to fulfillment• Setting and implementing social media campaigns and monitoring of paid advertising• Managing customer support team to ensure the level of service provided on the different mediums• Working closely with the vendors for the promotions, offers and for orders fulfillment• Coordination with the creative team to create high quality, engaging, relevant and timely content• Assist in end-to-end planning, coordination, execution and tracking Campaigns• Checking website thoroughly on daily basis and determine that everything is up to date• Bringing new ideas and promotions on websites that can enhance and boost sales• Communicating and meeting with clients to run smooth operations• Conduct data analysis on campaigns performance (e.g. order and GMV targets)• Provide training and introduce a new and effective way of smooth operation• Work closely with Marketing, Finance & other departments to run a smooth operation

کمپنی کا لوگو
Customer Service Lead - Ecommerce
Infinix Mobile
اگست ۲۰۱۹ - ستمبر ۲۰۲۰ | Lahore, Pakistan

Handle major incidents that cannot be resolved by agents
Resolve complaints and order issues.
Keep abreast of new company products and services
Issue refunds to customers
Oversee product exchanges and returns
Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

کمپنی کا لوگو
Operations Shift Supervisor
Ibex Global
اپریل ۲۰۱۷ - جولائی ۲۰۱۹ | Lahore, Pakistan

Served in Supervisor capacity, deployed on Mobilink Campaign to monitor team performance and report on metrics, receive and review team members feedback and resolve any issues or conflicts.


Recognize by senior management for demonstrating exceptional performance rewarded for accomplishments.
Proved instrumental in creativity and risk-taking, suggesting and organizing team building activities.
Create an inspiring team environment with an open communication culture and set clear team goals.
Delegated work responsibilities, set deadlines and schedules, oversaw routine operations and motivated teams.
Complied with policies, maintained communication equipment and kept management abreast with any problems.

کمپنی کا لوگو
Customer Support Executive
Ibex Global
جنوری ۲۰۱٦ - مارچ ۲۰۱۷ | Lahore, Pakistan

Challenged with the responsibility to serve as a Customer Support Executive in Ibex on different Mobilink Campaigns (Prepaid, Postpaid & Business Helpline and tasked to respond promptly to customer inquiries.
Customer Support Executive
Delivered acute support to customer and ensured optimum satisfaction by acknowledging and resolving their issues.
Capably handled the demands of time and attention while maintaining a positive and approachable demeanor.
Gained products insight to address client issues, process orders, forms, application and other requests.
Updated record of customer interactions, transactions, comments and issues and provided feedback accordingly.
Communicated and coordinated with colleagues, also led the junior customer service representatives.

تعلیم

University of Punjab
بیچلرز, بیچلرز ان کامرس, ‎
Commerce
2016
Punjab College of Commerce (PCC)
انٹرمیڈیٹ / اے لیول, , ‎
Commerce
2014
Pakistan Public School Township Lahore
میٹرک / او لیول, , ‎
Computer Science
2012

پیشہ ورانہ مہارتیں

ابتدائی 3D Website Design
ماہر Accounts Handling
ابتدائی Adobe Photoshop 
ماہر AI Programs
ابتدائی Amazon Knowledge
ماہر Analytical Skills
ماہر Aseptic Technique Knowledge
ماہر B2B Sales Experience
متوسط Brand Awareness
ماہر Business Development
ماہر Call Headlining
ابتدائی Campaign Management
ماہر Client/Vendor Relationship
ماہر Commercial Product Photography
ماہر Complaint Management
ماہر Computer Proficient
ماہر Cooordination Skills
ماہر Coordination Skillss
ماہر CRM Command
ماہر Customer Interaction Management
ماہر Customer Satisfaction Management
ماہر Database Management
متوسط Digital Marketing
ماہر Digital Marketing Analysis
ماہر Digital Platform Knowledge
ابتدائی Document Handing
ماہر E commerce
ماہر E-Commerce Knowledge
ابتدائی eBay Knowledge
متوسط eCommerce
ماہر eCommerce Knowledge
ماہر eCommerce SEO
ماہر eCommerce Account Handling
متوسط eCommerce Consultancy
ماہر eCommerce Knowledge
ماہر eCommerce Optimization
ماہر eCommerce Sales
ماہر eCommerce Website
متوسط eCommunications
ماہر Escalation Of Queries
ماہر Executive Level Support
ماہر Export Development
متوسط Fluent in English
متوسط General Administration
ماہر Global Business Development
متوسط Google Ads
ابتدائی Google Analytics
ماہر Handling Assignments
ماہر Inventory Control
ماہر Inventory Management

زبانیں

ماہر اردو
ماہر انگریزی