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خلاصہ
About Me & Status
Whatever I touch, improves. A Multi-skilled MBA Professional having 7 years of experience including Customer Support Associate – seeking a better opportunity for further Learning & improvement.
Career Objectives
· Be successful throughout the career through struggling & facing challenges of Today’s Competitiveness.
· Work in a prosperous environment with diverse people for optimum learning, practically meeting Job & Organization’s requirements. Providing the Country & Parents with best services to the possible.
پراجیکٹس
تجربہ
Team Lead - Navigators
Navigator - USA Rapid Response Center - Remote
Working in Remote Rapid Response Center for Emergent Patients arriving in registered USA Hospitals as a Navigator.
Inbound + Outbound Live Calls from and to regarding Neuro and Psych patients USA Facilities.
1. Making cases and escalating to relevant team members - Back & forth communication.
2. Entertaining Nurses requests from Emergency Departments of Hospitals.
3. Reminders to Nurses and Doc - Responding and resolving to tele-Docs.
4. Getting the patients and tele-monitors ready in timely manner to ensure rapid response for tele-Docs to see the Patients.
Customer Support Associate
Generating Customer Leads
Forwarding valid customers calls to closers
Skills required for this Job
Listenning & understanding the customer
Responding the customer the right way
Software grip
Being Active & Alert at all times
Continuous Patience
Being Positive & Hopeful
Positive attitude towards the work
Intern
Reported to Channel Specialist Ali Zahid Khan (NMT-Petro Marts)
✓ Lead “COKE TAMEER Incentive Program”
✓ Engaged 10 CCBPL Territories (Oct – Nov 2016)
✓ Coordinated, Got, Recorded & made Escalation on Timelines
from Sales Team, 3rd Party & Retailers
✓ Updated daily Sales Milestone
✓ Summarized & Filed Targets, MOUs and Display Visits
✓ Identified Problems & Provided Solutions for future
1 Month
(16 Nov – 13
Dec 2016)
Re-Intern: Coca-Cola extended my Internship for one month.
Intern
Sales-Key
Accounts
Reported to Channel Manager Rubab Fahad (NMT-Key Accounts)
✓ Fetching required data
✓ Summarizing the contents & Excel Data
✓ Making & amending slides
✓ Data entry & Organizing
✓ Excel Data Processing & Summarizing
✓ Helping the Seniors speed up 2017 Planning
1.2 Months
(4 Oct – 14
Nov 2016)
Completion of Internship: Got an offer from Mr. Sheeda (refer Pg#1)
