“Experienced Office Management and Administration Professional with 5 years of experience optimizing productivity, efficiency and service quality across various environments. Currently, pursuing Master of Public Health (MPH) to add value in health care operations in administering the service delivery, risk minimization, appropriate controls & compliance”.
Be involved in the administrative operation of the department.
Ensures high level of patient focused orientation among the staff to facilitate provision of quality health care services.
Facilitate, participate and assist in marketing related activities of the Center.
Attend to all internal and external communication of the Department.
Follow up all issues / complaints related to the administrative function and patients’ safety, coordinate with relevant personnel involved and resolution of the matter at the earliest.
Ensure all OPDs run smoothly and Keenly observe OPD of every consultant.
Monitors patient Volume, quality of care and performance of staff to identify areas for improvement.
Correspondence to all department matters related to ICRC donor, Chal Foundation, Global health directorate.
Prepare and amend the official documentation including MOU, contact agreement, letters on behalf my department as required.
Maintain database of Physical Rehabilitation center as health records of the patients, ensure accurate and readily accessible records with proper Indexing/registration and intact its confidentiality.
Collects & analyzes the patient related data from HIMS system on periodical basis and intimate such consolidated information in the form of various management reports with the frequency of daily, monthly & yearly over operational activities, medical activity report, monthly casting & checkouts, Monthly assertive devices production, monthly PT sessions, Crutches, Wheelchairs Statistics, to the senior management for their effective & timely decision making.
Maintain files, databases, branches operational information including managing office stock, preparing regular reports (e.g. expenses and assigned office budgets daily, monthly, year closing) and organizing company records, administrative issues, branch challenges.
Maintain the Branch premises, regular testing of security systems, security log, Ensuring of staff health and safety, Point of contact with Head Office, security Department, Area Police.
Managing the counter activities of the branch including cash and ATM operations, by ensuring maintenance of operational control as per policies and minimizing operational risk while helping the staff deliver to quality service to customers.
Authorize transactions after scrutinizing signature, date, amount in words and figures on cash withdrawal Cheques and particulars on cash deposit slips, Sale/Purchase of Prize bonds, RTCs issued after proper verification to customer for ensuring complete compliance.
Update and maintain SBP circulars, bank policies and procedures on notice board, Plan meetings, and conferences and take arranging monthly meetings (compliances, audits and branches portfolio).
Directs the collection and review of branch service, sales, and credit/loan metrics used to monitor and evaluate the effectiveness of branches.
Ensures branch policies and programs support overall bank objectives, training programs to develop branch staff, improve service delivery to facilitate high quality services.
Posting, processing and balancing of Clearing and coordination with NIFT & CPU for clearing matters.
Issuance and balancing of Banker Cheques & CDR and also maintaining Unclaimed Banker Cheques.
Inward and outward remittances; online fund transfers, foreign remittance, RTGS Transactions.
Maintenance and issuing of Cheque books and ATM cards.
Complete handling of MIS reporting of ATM machine like as, factsheet and ATM cash balancing.
Collection of utility bills & corporate bills on cheque and prepare report on daily basis.
Knowledge of individual Account opening, maintenance and resolves discrepancies regarding accounts opening.
Educate Customer for Alternate Channel of transactions (Phone banking, I-banking, mobile banking, SMS Banking etc.)
Worked in Branch banking such as Accounts Opening department, clearing department, trade department, Remittance department
In-charge of stock related assignments such as issuance, receipt & balancing of the stock in terms of fast moving items,
working capital & dormant and preparation of stock reconciliations. Also, maintained & organized the records for company’s operated outlets related to stock.
Moreover, maintained liaison and facilitated external auditors being the focal person of this section.
Worked in Retail banking group such as Accounts opening department, clearing department, remittance and credit department
Worked in accounts department and maintaining financial and payroll records