• Organizing sales visit, demonstrating and presenting services, establishing new business.
• Attending Trade exhibitions, conferences and meetings.
• Negotiating contracts and packages.
• Recommend potential products or services to management by collecting customer information and analyzing
customer needs
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up t
to ensure resolution
• Prepare and modify documents including correspondence, reports, drafts, presentations and emails.
• Dealing promptly and efficiently with telephone and email queries from clients and vendors.
• Build sustainable relationships of trust through open and interactive communication.
• Conduct meeting with clients and give quotation about the maintenance or new work.

• Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage.
• Improve customer service experience, create engaged customers and facilitate organic Growth.
• Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards.
• Build coordinator between sales team and other internal department.
• Perform quality control and monitor KPIs.
• Improving operational management system, processes and best practices that guarantee organizational wellbeing.
• Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities.
• Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing.
• Take ownership of customer’s issues and follow problems through to resolution.
• Develop service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities.
• Analyze statistics and compile accurate reports.
• Worked on Siebel, tracker, smart agent and other portals

 Attracts potential customers by answering product and service questions; suggesting information about other products and services..
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Analysing Information , Multi-tasking