Respond promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders and requests.Keeping records of customer interactions, feedback, comments, and complaints.Communicating and coordinating with other departments as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Verifying customers’ orders through calls & SMSLooking after all return and in-transit orders and verifying them with the customersVerifying all delivered orders with the customersMaintaining a calls sheet for all the multiple order timeline points discussed aboveMaintaining a separate calls sheet for all returned and cancelled orders and verifying their reasons for return or cancellationLiaising with Lahore’s CS representative for any order issues

Perform medical billing for offshore doctors.

Timely and error free entry of medical bills in Software.

Communicate with insurances and clients to manage the revenue cyle.

Follow up of claims from healthcare insurance, Provide signoff and report to immediate supervisor.

Prepare findings and update databases to include newfound information, and create a summary of that analysis to pass on to the project director

Assist other researchers with various tasks, including data entry, sample care, and storage, field research, statistical analysis and presentation preparation Conduct cell testing on samples of differing sizes, depending on the procedure guidelines provided by your supervisor, and perform necessary cell cultures Verify numerical data in both digital and written

form, ensuring that any errors that may occur during transcription are eliminated Create research summaries in multiple formats,

including spreadsheets, PowerPoint presentations, graphs and standard, written summaries Handle necessary administrative paperwork and other documentation needed for project validation and

research quality control

Perform internet searches to gather relevant information, and record any findings in a manner pursuant to facility protocol

Perform medical billing for offshore doctors.
Timely and error free entry of medical bills in Software.
Communicate with insurances and clients to manage the revenue cyle.
Follow up of claims from healthcare insurance.
Provide signoff and report to immediate supervisor.

• Provide first level information to customers such as account and credit card inquiry, currency rates, location of branches, and product information.
• Dealt with Activation and De-Activation of Credit and Debit Cards
• Online transactions session Activation\De-activation.
• Taking instructions for new Cheque books, account statements, NOCs, Debit\Credit\Prepaid Cards.
• Cards\Cheque Books\Welcome Pack, Delivery\Re-forwarding request.
• Cross sell of the revenue and services based services, (BTF, Lite Installment Plan, Cash On Phone, Debit Card Ordering, SMS Alerts, Email Address Update and E-Statements for Consumer and Liability products)
• Provide awareness among customers by educating them about various Products n’ Services.
• Satisfied the customers by providing solutions to their banking problems
• Dealt with Customer’s queries on Liability Accounts, Credit Cards and Auto Finance and Personal Loan.
• Took immediate & all possible measure to resolve customers problem keeping company policies in view

File management
Library management