diverse experience of customer relationship management, sales and service support; both on front desk & back offices.

Working as Business Planning Manager/ Business Analyst at middle management level with following Key Responsibilities:
• Analysis of KPIs (key performance indicators)
• Handling MIS of each type
• AML / CFT Guidelines to branches
• EKYC of TOP 100 Depositors
• FCCM Alerts
• EKYC of High Risk, Medium Risk & Low Risk Accounts
• Record keeping of Petty Cash
• To coordinate with 21 branches of Muzaffargarh Region & assist RH on different issues related to sales, services & compliance, Complaint Resolutions.
• Deals with budget - strong follow up on budget achievement well in time.
• Business Support and Services sale coordination among different groups/levels on various tasks.
• To monitor Financials & Operational service activities at regional level.
• To monitor BM\'s, RM\'s & CSO\'s assign targets & making action plan.
• Coordinate & monitor branch services and make plans to get 100% results in Service Quality matters.
• Monitoring and Campaign Initiatives on Products/ KPI\'s Target.
• Deal with CMS/CRM ( Complaint Management System/ Complaint Resolution Management) to complaint resolution of branches at regional level.
• Monthly Expenses check & maintaining record - Expenses related to office to up keeping the office look and other office issues.
• Petty Cash Management.
• Preparing the employee\'s Performance Management & Appraisals (ACRs/ PMS).
• Preparing & sharing the daily and monthly tracker/ONE Pager of all KPIs with branches to update the actual positions vs budget targets.
• Coordinating in arrangements of different events.
• Coordinating & arranging meetings of BMs, BOMs, RMs, CSOs & all other staffs.

• Dealing staff issues i.e transfers, staff loans, promotions, hiring & firing etc.
• Staff data updation in SAP.
• Scheduling of Interviews, Recruiting resumes & arranging meetings.
• Coordinating with external trainer to provide training to employees.
• Coordinating with L&D center for training to staff via Zoom on different topics.
• Filing of Documents into employees personal files & maintenance of the same.
• Managing staff issues related transfers, relieving duties and Loans.
• Using SAP for update the employees data i.e employees leaves record in SAP, transfers and updating Staffs profiles.
• Arranging the files/ documents of new hiring.
• Scheduling & updation in SAP of Annual Leaves based on the leave applications.
• Preparing the employee\'s Performance Management & Appraisals (ACRs/ PMS).
• Conducting inductions of new staff & Lateral hiring.
• Scheduling of interviews, Recruiting resumes & arranging meetings.
• Job Analysis and develop work profiles (Job Descriptions) for different grades.
• Initial screening of applicants.
• Generating & preparing of monthly Payroll.

Dealing cutomers in branch banking, Posting, Clearing etc

I worked here as office coordinator from 26th October 2016 to May 2017 and then transffered to warehouse as Warehouse Incharge till 20th Jul 2017.