Managing financial operations, budgeting, and planning. Prepare accurate financial reports and provide insights for decision-making. Ensure compliance, implement controls, and contribute to long-term financial planning. Engage with stakeholders and communicate financial information effectively. Passionate about supporting financial health and sustainability in education.
 
Proficient in Oo2 ERP, I optimize business processes, streamline workflows, and improve operational efficiency. Skilled in finance, HR, inventory management, and sales modules, I analyze data, generate reports, and make informed decisions. With Oo2 ERP expertise, I drive productivity, reduce costs, and achieve organizational objectives.

Being a Data Base Manager (Software) I Oversaw accounts & various aspects of the institution's operations. This includes supervising front desk activities, handling fee-related queries, and resolving complaints. Also played a role in admissions and marketing, managing disciplinary issues, and coordinating logistics for events and trips. Additionally, was responsible for maintaining records, ensuring timely updates, and providing access to relevant information. My contributions helped to create a smooth and efficient environment for students, staff, and parents.

Responsible for daily reporting to HQ Finance Team, conducting audits, and managing CSC inventory. Handle routine customer services, generate sales leads, and configure handsets and laptops. Troubleshoot data service issues to prevent customer churn.

Achieve sales, quality service, and KPI targets. Ensure smooth customer handling and floor management. Improve staff performance, profitability, and service quality. Manage complaints, execute customer requests, and maintain proper documentation. Provide technical support and conduct financial audits. Monitor inventory and stock movement. Communicate with staff for adherence to SOPs and performance feedback.

Provide updated information, and handle customer requests and complaints at ZonG Call Center. Ensure quality service, adherence to KPIs, and first-call resolution using CRM tools. Achieve targets in call duration, sim activation, VAS up-selling, and compliance with PTA instructions.

Conducted telemarketing sales for long-distance call packages, specifically targeting Canada, on behalf of Primus Canada. Utilized cold calling techniques to generate leads and promote the telecom company's services. Demonstrated excellent communication and sales skills to effectively engage potential customers and meet sales targets.

Guided tourists and locals on products and services including electronic devices. Managed sales, installations, after-sales services, customer visits, and inventory within the mall.