I am working as Supervisor for an American real estate company based in OHIO USA known as Cleveland Bricks,LLC.
Tackle inbound and outbound calls for clients based in Ohio, USA.
Manage 300+ properties for their maintenance issues.
Create strong customer satisfaction by ensuring quality control.
Resolve issues or conflicts of the tenant in an extremely efficient manner.
Pay for maintenance supply materials. Maintaining data of every passing action.
Record keeping of each activity,
Pay for labor and material

•Coordinating the entire operation of the store during scheduled shifts
•Responding to customer complaints.
•Checking stock levels and ordering supplies
•Ordering for shortage items as per required basis from Factory.
•Cash handling & making daily sales report & mail to Head Office.

•Determines requirements by working with customers.
•Answers inquiries by clarifying desired information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
•Maintains call center database by entering information

•Coordinating the entire operation of the restaurant during scheduled shifts.
•Responding to customer complaints.
•Meeting and greeting customers and organizing table reservations.
•Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
•Maintaining high standards of quality control, hygiene, and health and safety.
•Checking stock levels and ordering supplies.
•Ordering for shortage items as per required basis & ordered monthly stock.

•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•Issuance of duplicate Sims and selling new Sims.
•Activation of new Postpaid Numbers.