• Responsible for engaging the existing and potential customers to establish interest and trust, and building rewarding working relationships.
• Maintains Company’s service standards by exercising professionalism and empathy when dealing with customers and is focused towards creating a WOW experience for the customer.
• Responsible for conveying a consistent brand image that appeals to the customers.
• Facilitates customers by explaining necessary procedures and accepting & registering orders for YAYVO products and services.
• Ensures that critical issues are highlighted to the supervisor/ team leader and seek advice and resolutions.
• Responds to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, prices and/or any promotional activity.
• Highlight areas for improvement with suggested solutions to improve TCSs procedures, technology and service to positively enhance customers experience with TCS.
• Adheres to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs that are Legal and Permissible in consultation with CS Supervisors and Managers.

1. To deal with day to day query within department and ensure all content deliver on time
2. To deal with internal and external clients for missing publications via email and telephonic medium
3. Update Database and senior management regarding missing publications after verifying the content is available or not
3. Update senior management manager Database about average content and reasons of their declining and increasing trend
4. Conduct meetings of Database department
6. Amend agreement clauses in accordance with client’s requests
7. Contacted publishers and Agencies for their contents
8. Responsible for creating and building client relationships.
9. Responsible for negotiations with clients
10. Bring new clients and keep good relationship with existing clients.

• Worked on financial spreads and adjusted cash flows of various corporate clients
• Controlled financial lodgments and other documentation necessary for loan approvals
• Handled corporate clients queries and feedback's
• Preparation of required call reports/visit reports and submission to RM for onward submission to the relevant department' management personnel.
• Ensure that all the documents that are required for account opening are present and complete and assist the RM in conducting the necessary due diligence of the account.