- Answered inbound residential customers calls, covering a full range of SquareTrade Inc. services, including obtaining all information necessary for resolution of transactions.

- Proved multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.

- Addressed customer queries in coordination with other appropriate departments. Performed system troubleshooting in response to customer input on product operations.

- Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

- Implement and learn Salesforce technical administration for large sales organizations and monitor new Salesforce released features and functionality to provide recommendations for process.

- Maintained and update customer database files to ensure full accuracy of stored information also to document all work activity in appropriate databases.

- Responsible for assigned sales targets, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.

- Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer.

- Provided quality customer service, providing requested information and resolving complaints. Explain services offered by the company that could be beneficial to the customer.

- Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.

- Recognized for outstanding Sales Performance in training performance report.

- Schedule preparation, pre-planning and resource forecasting for all technical activities relating to the project’s.

- Review project plans, proposals and identify project responsibilities.

- Prepare cost estimates, performance standards to predict a lowest evaluated bid for a certain tender,

- Prepare status reports and regularly monitor budgets, contractors and schedules.

- Allocate project resources appropriately and approve expenditures.

Internship program offered various learning procedures in Coiled Tubing Department, Cementing/Stimulation Lab,
Nitrogen Services Department and the Cementing Department

Completed the internship program offered by the Ministry of Finance in Dept Policy Coordination Office, Finance
Division. Learned about the different aspects concerning the Fiscal Responsibility and Debt Limitation Act 2005,
also to comprehensively study and understand the Debt Policy Statement of 2009-2010

Forte Pakistan Inc is a leading provider of industrial HVAC (Hitachi and Mitsubishi), Power Generation solutions
and Boiler Equipment. Experience of Office Work and Assistance in marketing of engineering related products.