Shortlisting and scheduling candidates for interview and tests.Preparing offer letter and offer emails for the qualified candidate.Preparing the appointment letters and getting them signed by new employees and handing over them their copy.Coordinating with IT and Software team to make sure that the portals and computer systems are ready and available for the new employees.Updating employee records of new and existing employees.Posting Jobs on LinkedIn and other social media platforms and on job portals as well, such as indeed.Conducting Pre-screening interview on telephone calls.Conducting Test for some positions and departments.Preparing experience letters and handing them over to the resigned employees.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, CATV, and more;
- Research required information using available resources;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.

To repair & maintain Telecom Equipment, Telephone lines & telephone sets through vendor (Head Office and all the offices & Branches in the South Region). To process Vendors invoice and payment. To repair and maintain Hotline of the Bank through vendor. To provide cell phones to Authorized bank employees (from pool or to buy a new).