.Mall Operation’s Management, Facility Management, Cinema Operations Professional Hospitality Management, Restaurant Management, Human Resource Management Administration & Cinema Operations Professional.
.Management & Motivational trainer
.Computer Applications literate Microsoft Package Excel, Word. Powerpoint
.Additional Computer applications S.A.P & E.R.P
.Basic Fire fighting & emergency evacuation Trained can also train in groups oriented.
· Initiation of the baseline structure formulation
· Business development and clientele establishment
· Strategic planning
· P&L formation
· Budgeting and strategic analysis
· S.W.O.T followup
· Human Resource Planning and development
Managed and extended headcount from 110 to 180 employees Formation of the entire H.R function
Formation of the administrative function.
Fleet management for the executive staff vehicles
Policies, sop’s & departmental procedures formation Conducting training & development sessions for the executive staff & junior staff members
Introduced a new time management system integrated with the dot.net solution. The transformation from an old system to a new structured system in 7 months short time Dealing with E.O.B.I & S.E.S.S.I regional directors for the contribution of allowance and timely payments
Managed Entire Mall Management of Centaurus Mall
Managed and extended headcount from 300 to 800 employees
Formation of the entire HR function
Formation of the Administrative Function
Policies, S.O.P’s & Departmental procedures formation
Training & Development for all the staff members
Foreseen the entire Housekeeping, Security, Supply Chain, Dispatch, Utilities, Riders queries, Fuel benefit handling, Employee Medical insurance, Employee Group life insurance, branch to branch coordination, etc.
Worked as acting Head of H.R in absence of G.M H.R for 6 months
Negotiated approximately 50 salary offers and dozens of sign-on bonuses /relocation packages annually at both the exempt and non- exempt level.
Reduced benefits cost by 15% annually through careful record-keeping
Made employee manual covering issues including disciplinary procedures, code of conduct
Formulation of the Administration department E.R.P based function formulation Security, Facility Management, Housekeeping Procurement fleet management & compliance
Opened 29-branches all over Pakistan
Co-developed company’s first-ever standardized administrative procedures and tracking system that insulated the company from legal risk and ensured consistent and fair discipline processes.
Saved company hundreds of thousands of rupees per annum by reducing procurement budget by implementing procurement policy that helped to get the best lowest price for all the procurement system
Improved the fleet management by adequate routing
Improved the operational systems, processes, and policies in support of organizations mission—specifically, support better management reporting, information flow and management, business process and organizational planning.
Managed and increase the effectiveness of Support Services (HR, IT and Finance), through the improvement of administrative function as-well-as coordination and communication between business & functions.
Won the best team leader award in Shift Running Floor Management Diploma.
Obtained 14 out of 14 marks in performance appraisal which no one has ever obtained in the history of McDonald's in Pakistan
Worked as necessary to Insure customer satisfaction, which include occasional odd hours and for problem-solving
Worked as a local store marketing concern. Introduced school tours towards the restaurant more than 500 school visits in a month
Training of staff for the customer services wing and production side was also my core duty
Complied with all health and safety regulations.