•       Supervise daily administrative operations, professional greeting of visitors, to the highest standards.
•       Prepare monthly schedules, appraisals and performance management of staff, training of new staff. Checking future planned leaves, planning substitutes, and ensuring overtime is provided when necessary.
•       Manage room reservations ensuring that my team is processing all enquiries accurately.  
•       Monitor all in-patient advances and refunds.
•       Final checking of billing when patient is discharged.
•       Answer queries from doctors, nurses, and healthcare staff.
•       Resolve potential issues with patients.
•       Stay up to date with healthcare regulations.
•       Conducting interviews for my department with HOD.

Coordinate with Patients / Attendants in person and through phone calls to book appointments for Home Health Visits.
• Responsible to be the point of contact for patients and their families for providing information, asking questions, and raising concerns.
• Liaison with home health staff of various departments and transport department to arrange Home visits as per schedule.
• Liaison with Doctors, Nurses, Ward coordinators for home health referrals generated within the hospital for post discharge home service.
• Follow-up with patients during hospital stay or after hospital discharge and coordinate their care management plan at home as per their specific needs.
• Timely documentation of patient data and home visit log/record on daily basis.
• Daily round of the wards and clinics to promote home health service and facilitate patients for home health registration.
• Participate in Performance improvement / Continuous Quality improvement activities, as assigned by HOD.
• Liaison with Marketing Dept. for promotion of Home Health Services.

·         Working as a senior officer in Family Medicine Service Line.
·         Monitor performance of Receptionists and strives for improving their efficiency and competency by guiding/showing them the right way of handling customers.
·         Highly motivated to succeed and inspire staff members.
·         Accomplished a project to enhance volume of a patients in clinic and to increase the timing of clinic.
·         Handled all official company’s high profile candidates’ correspondence.
·         Responsible for effective and efficient health screening examinations & consultation of all current and new employees.
·         Serves as a resource for all employees requiring medical, physical referrals.
·         Negotiating with Companies regarding medicals and others management issues.
·         Negotiating with Human Resource department regarding pre-employment medical examination.
·         Perform all other tasks assigned by the immediate supervisor and/or management from time to time.
·         Cash Handling of the Clinic.
·         Answering phone calls, greeting patients and visitors, and scheduling appointments in a professional and timely manner.