Manage Talent Acquisition process. Ensure Company Compliance with rules and regulations. Handling
employee’s issues and counseling. Mainlining Personnel Record and pay roll processing. Develop HR
Programs and Procedures. Oversee Employee disciplinary Procedures, meeting, termination and
investigation

HR Operations
HR Business Managament
Client Handling
Administration Management
Recruitment

Introduced policies of Termination, Leaves and Attendance, HR Orientation, Performance assessment system, Employee handbook team building and Employee Development program. 
Developed Employee Suggestion and complaint management system, Leave Record, Employee Information collection and exit forms. Delivering training of product and soft skills to call center agents.s
 

stablished a human resources department and practiced HR Core functions of Recruitment and Selection, payroll and attendance management, staff Information system. Designed and implemented policies and procedures on Recruitment and Selection, Disciplinary actions and procedures, Code of conduct, Attendance policy, employee contracts and Performance Improvement Plan

Recruited to help new project (Community Oriented Primary education) funded by UNHCR in KPK (Mardan, Peshawar, Abbottabad, Timergara and Kohat), guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked to create HR policies and procedures; recruit employees; monitoring performance management and develop orientation and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR workplace issues. 
 

• Manage hiring/exit procedure and documentation of all employees.
• Overseeing the full recruitment cycle
• Providing information and guidance to employees on HR policy and practice and employment law
• Managing pay-roll operations
• Developing HR policies
• Manage maternity leave requests and administration
• Planning, and delivering, training, including inductions for new staf
• Investigating disciplinary and grievance matters
• Writing up a list of relevant questions to ask prospective employees at interview and conducting interviews
• Advising on staff promotions
• Ensuring that the correct recruitment and selection procedures are adhered to
• Controlling costs and ensuring that they do not exceed budgets
• Supporting supervisors to ensure the success of their teams

• Strong Customer Relationship
• Handle clients and keep them up to date about upcoming training Programs
• Sales calls and properly planned and executed for repeat clients and potential clients
• Update Contact data base
• Supervise team and coordinate with team members ,handle Administration and accounts
• Marketing and selling training programs of HR Metrics and SHRM
• Manage hiring/exit procedure and documentation of all employees.
• Respond to client telephone and email queries and maintain telephone log
• Establish contact with clients
• Maintain in and out mails and supplies
• Organize seminars and event of HR Metrics
• Record income and expense
• Generate Invoices
• Follow up clients for Receivables and vendors for payables and tax deduction Certificate
• Print training manuals, activities and certificates for participants.
• Maintain Call Log of incoming and outgoing calls
• Develop plan for follow up of ongoing communication.
• Write cheques, deposit slips maintain log
• Prepare salary slips and incentive sheet

• Handling Outbound Calls and inbound calls for registration of complaints of customers
• Customer account maintenance and updates.
• Coordinate with all Technical matters.
• Providing resolution to churn customer’s from contact center.
• Sourcing and allocating leads to the support service team.
• Using Excel for maintaining database for address updation.
• Providing duplicate bills, Installments, Package Activation Etc from BNCC resolution.
• Handle sales inquiries and quotation follow up.
• Identify areas of opportunity to enhance customer support.
• Responsible for ensuring a Customer Satisfaction.