خلاصہ

As an influential, resilient and growth-focused Professional Services / Product Support Manage having leadership and hands-on substantial experience in customer services, Client Relationship building, implementing strategies on all levels.Offering broad-based expertise in the B2B Business support, encompassing business operations, employee administration and client retention.Proven track record of supporting the delivery of new and existing products and business enhancements for nationwide and highly valued companies that enable individuals and organizations to improve quality and productivity.Armed with well-defined client communication, application training, Incident Management, first tier maintenance support; coupled with services and management skills.Recognized for solid ability to independently multitask, plan, and direct demanding operations and complex schedules

پراجیکٹس

Project Pakistan
ROZGAR.PK
DUKAN.PK

تجربہ

کمپنی کا لوگو
Operations / Project Manager
IT Company
مئی ۲۰۲۳ - موجودہ | Sydney, Australia

Enter Description

کمپنی کا لوگو
Business Operation Manager
ROZEE.PK
اپریل ۲۰۲۲ - موجودہ | Lahore, Pakistan

The Business Operations Manager will be responsible for managing and improving the operational systems, processes and policies in support of the division’s mission – specifically to support better management reporting, information flow and management, business process, and organizational planning. The Business Operations Manager will also work with the Division leadership team to implement additional new business opportunities as needed. The organization is a national and local leader in developing and implementing innovative new approaches to providing behavioral health services and interventions.
Verification
·         Run the get verified function with the support of a Team and ensure that all functions are performed in line with the SOPs and policies of the organization.
·         Hire and Manage team of Verification officers and arrange training of the verification process.
·         Handle complaints / loopholes in the verification process, handle disputes and ensure customer satisfaction without compromising the processes laid out by the organization
·         Ensure letters are printed for the verification of customers and despatched timely. to ensure proper record maintenance for dispatch and mails returned.
·         Obtain verification data from the Cloud data team and ensure all check points are covered along with any observations.
· Business Processes
·         Develop processes, SOPs, SLAs, manuals and Policies in line with the regulatory requirements, Project for Operations and Verification.
·         Maintain, and monitor compliance with division policies and procedures.
·         Identify and implement business process enhancements to facilitate effective and efficient operations
·         Collaborate with agency department heads to ensure smooth interfaces between division programs and departments, including HR, Finance, IT, Communications, and legal/compliance.
·         New Program Implementation/New Business Development
·         Assist with implementation of new programs.
·         Maintain and support project management methodology and support program staff in implementing in each new program implementation
·         Regular assessment of Business processes and evaluate effectiveness and cost efficiencies are achieved, using process re-engineering and technology.
Customer Experience
·         Ensure maintenance of a high customer experience for the customers of the company, monitor quality assurance reports and ensure implementation of strategies to bridge the identified gaps
·         Develop a voice of customer survey and measure customer feedback on all touch points. Develop remedial action and share findings with the management on a quarterly basis.
·         Hire resources and train them according to the CX policy of the company and ensure bext customer experience for the users of Rizq. 

کمپنی کا لوگو
Product Support / Customer Services Manager
ROZEE.PK
دسمبر ۲۰۱۹ - جنوری ۲۰۲۲ | Lahore, Pakistan


ROZEE.PK / DUKAN.PK / ROZGAR.PK / PROJECTPAKISTAN.ORG / MIHNATI.COM / EASYTICKETS.PK

Managed team of resources serving as product support expert, product evangelist, and the voice of the customer
Worked cross-functionally to gather Responsibilities, customer feedback, and communicate priorities
Provided detailed sales reports and forecasting
Analyzed metrics to understand customer and product performance
Delegated tasks and set deadlines
Discovered training needs and provided coaching
Achieved all individual and team targets
Suggested innovative support strategies to raise product recognition and features.
Analyzed customer needs through research and market data

کمپنی کا لوگو
Product Support Specialist
ROZEE.PK
فروری ۲۰۱۷ - اگست ۲۰۱۹ | Lahore, Pakistan


Strategically positioned as main point of contact of all internal and external stakeholders.
Work with cross-functional teams to reach program objectives, mutual problem solving, providing corrective and positive feedback and arranging organizational support to overcome barriers.
Utilized sound communication skills to deliver pre/post-sales support and swiftly responded to all customers over emails and phone, Kept abreast of ROZEE tools and services.
Demonstrated keen attention to details for cross-validating content and contact information of all client/employers for all registered employers.
Developed effective operations and processes filtered from top-level strategic plans and top-notch management to augment sales and business growth.

کمپنی کا لوگو
Customer Service Operations & Support Executive
Mobilink GSM (PMCL)
جنوری ۲۰۱۲ - دسمبر ۲۰۱٦ | Lahore, Pakistan


Engaged in cross-division collaboration to swiftly resolve technical issues, accomplished request sent via different channels and closing the activities with in TAT.
Exercised hands-on approach for augmenting processes while designing and devising NPS (NET PROMOTER SCORE) and CFL (CLOSED FEEDBACK LOOP) to conduct client-focused surveys
Delivered excellent customer service and maintain a high standard of customer management, at all times.
Consistently recognized and tasked to improve organizational effectiveness and efficiency with comprehensive leadership and technical expertise in strategy, analysis, development, program management, operations, trainings, and technical documentation.
Expertly performed duties as a strategic overlay; actively countered service request and resolved the issues as per SOP and as fluid and seamless as possible.
Conceptualized and initiated aggressive internal growth plan projected to rapidly distill complex intransigent challenges & problems into a set of solvable blocks.

تعلیم

University of Science & Technology Bannu
بیچلرز, بیچلرز ان آرٹس, Economics / Statistics‎
Economics, Statistics, Foreign Affair
2012

پیشہ ورانہ مہارتیں

ماہر Problem Solving
ماہر Quality Assurance
ماہر CRM
ماہر Accounts Management Skllis
ماہر Analytical Skills
ماہر Application Support Management
ماہر B2C
ماہر Business Analysis
ماہر Business Development Strategies
ماہر Client Derailing
ماہر Client Followup
ماہر Client Service Oriented
ماہر Cloud, Server
ماہر Communiocationb Skills
ماہر Configuring Software
ماہر Cooordination Skills
ماہر CRM Analysis
ماہر Customer Analysis
ماہر Customer Interaction Management
ماہر Customer Success
ماہر Data Analysis
ماہر Data Analytics
ماہر Database Management 
ماہر Decision-making
ماہر eCommerce Account Handling
ماہر Editing Email Templates
ماہر Effective Communication
ماہر Email Support
ماہر End User Support
ماہر Exceptional Leadership
ماہر Finance Administration
ماہر Fluent in English
ماہر Fluent in Urdu
متوسط General Ledger Maintenance
ماہر Google Docs Knowledge
ابتدائی Google Earth
ابتدائی Google Map
ابتدائی GPS Devices
ابتدائی GPS Navigation
ماہر Helpdesk
ماہر Incident Handling
ماہر Interpersonal Leadership
ماہر Knowledge Marketing Campaigns
ماہر Knowledge of Bending Machine
ماہر Knowledge Of IT
ماہر Live Chat Handling
ماہر Managerial Skills
ماہر Marketing Research
ابتدائی Micorost Excel
ماہر Microsoft Excel

زبانیں

ماہر اردو
ماہر سرائیکی
ماہر پنجابی
ماہر پشتو
ماہر انگریزی

سفارشات

جنرک پلیس ہولڈر کی تصویر
Ameena Khizar
Assistant Manager Product Support, Naseeb Online Services (Pvt.) Ltd.
میں آپ کے ساتھ کام کیا ROZEE.PK

Omair is very motivated and focused resource. He is eager to learn new things.

جنرک پلیس ہولڈر کی تصویر
Mansoor Ali
Lecturer Physics (College Level), Sindh Science Coaching center Dadu
میں آپ کے ساتھ کام کیا ROZEE.PK

Muhammad Omair is an example of true leadership in action; not seeking merely gain followers, but also working hard to cultivate other leaders.

Omair آپکے جاننے والے

Ameena Khizar
Naseeb Online Services (Pvt.) Ltd.
Muhammad Ishtiaq
Olympia Foods (Pvt.) Ltd.
Zaeem Meer
International
Mansoor Ali
Sindh Science Coaching center Dadu