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خلاصہ
Master in human resource management from Preston University Islamabad, couple with Bachelor of Business Administration in HRM from Institute of Business Administration AUP Peshawar. I have more than four-year experience with different organization on different roles. One year worked as HR Officer with OGDCL Head Office Islamabad. One year and three months rendered my services as Acting Team Lead and Customer Support Executive to IBEX Global, Islamabad. Remained as a Customer Care Representative in Mobilink (Jazz) for one year. Finally, I provided my services to UNIQUE Industries Islamabad as Office Assistant.
Master in HRM back me on philosophical understanding of human resource management theories and practices. HR Officer gives practical experience on hiring process, documentation and coordination. Office Assistant enriches on employee relation, payroll and supervision. Operation Supervisor provides me expertise on team supervision, operation and reporting. Customer Support Executive prepared me to handle customers having different issues on live call. Customer Care Representative trained me to provide best customer services as brand ambassador of the company.
پراجیکٹس
تجربہ
HR Officer
OGDCL is the national oil & gas company of Pakistan and the flagship of the country’s E&P sector.
• Assisted in hiring process and helped in documentation of employees.
• Job applications verification, matching and compiling record against role.
• Indexed files and reported to HR Manager.
• Indexed 812 files by creating own method to make essay access to a file.
Operation Supervisor
• Supervised more than 20 employees in customer services and operation.
• Coordinated with seven departments while leading the team members.
• Supervised the team work load and reported to Line Manager.
• Assisted in hiring process and provided training to hired employees.
• Bring team to normal performance within a three months’ period.
Customer Support Executive
Job responsibilities:
• Maintained Mobile Financial Services on Retailer Transit Gateway.
• Answered inquiries of MFS clients i.e. retailers and franchises of the company.
• Assisted customers related any technical issues experienced browsing company websites, company devices and escalated unresolved issues to management appropriately.
• Meet Quality Assurance Requirements and other key performance metrics.
CCR
Job responsibilities:
• Maintained services of Mobile Financial Services and Retailer Transit Gateway.
• Answered inquiries of MFS client i.e. retailers and franchises of the company.
• Assisted customers related any technical issues experienced browsing company websites, company devices and escalated unresolved issues to management appropriately.
• Meet Quality Assurance Requirements and other key performance metrics.
OFFICE ASSISTANT
Job responsibilities:
• Provided guidance and direction to workers and administratively handled the factory.
• Organized meetings of customers with marketing manager.
• Maintained customer orders.
• Ensured supply chain of the factory.
• Undertaking banking, credit control and payroll.
