Gathering, cleaning, analyzing and making presentation by usingdata visualization tools, Excel, Power BI.
Contributed to improving project planning activities by sharing feedback and complaints received from various channels.
Demonstrated strong time management and functional skills to successfully handle challenging timelines.
Developed and maintained databases to improve work efficiency  and quality.
Gained proficiency in understanding multi-dimensional contextswhile assisting in the preparation of replies to Audit Queries.
Utilized functional, cognitive, and creative skills in the preparation ofresponses, reports, and presentations for different forums.
Provided timely responses to complaints related to technicalmatters received via PM Citizen Portal and Wafaqi Muhtasib.
Effectively responded to assigned complaints from other channelssuch as MoIT, Senate, National Assembly, PTA, and the generalpublic.
Ensured all responses adhered to the rules and regulations governing USF.
Prepared Auction Summaries and subsidy charts in collaborationwith the Auction Committee/legal department.

Responded to client support tickets and efficiently resolved their problems.
Assisted in creating technical documentation, manuals, and logsfor future reference and use.
Conducted installation, optimization, and troubleshooting ofsoftware through Remote Desktop Protocol (RDP).
Organized training sessions for newly commissioned labs to ensure smooth integration and knowledge transfer.
Arranged meetings with clients and officials of various levels todiscuss project progress, requirements, and concerns.
Coordinated with cross-functional teams to gather requirementsand provide technical solutions.
Maintained clear and accurate records of client interactions,technical issues, and resolutions.
Stayed updated with the latest industry trends and technologies to enhance technical expertise and provide innovative solutions.
Acted as a point of contact for clients, addressing their inquiriesand providing timely and satisfactory resolutions.

Handling warranty services of Dell Laptop and Servers

• Dell Certified Engineer
• Hardware trouble shooting which includes repairing laptop and replacing different parts.
• Software support includes installation of all type of software’s.
• Outlook configuration (OST & PST).
• Internet connectivity.
• Trouble shooting of Printer and scanner issue.
• Ensuring day to day hardware & software related issues to be closed within the SLA.
• Network Printer Installation. Scanner Installation.
• Record keeping of IT Assets. And issue machines to users.
• Provide remote support to those users which were on different projects.
• Look all kind of issue regarding to IT
• Handling all warranty cases of Dell PCs, Notebooks, Servers and Storage on a daily basis starting from applying and getting the cases approved from Dell Asia Pacific team at Malaysia, dispatching the faulty part, receiving the good part.
• Coordination with Dell directly for the rejected cases of all branches.
• Assigning Tech Support complaints to Engineers and their follow up on daily basis.
• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
• Organizing, attending and participating in stakeholder meetings
• Preparing necessary presentation materials for meetings
• Ensuring project deadlines are met and providing administrative support as needed.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Create a project management calendar for fulfilling each goal and objective.
• Developing project strategies and undertaking project tasks as require.

• Customer Handling.
• Completing Customer files as FIDI-FAIM requirements.
• Collection all required documents required by Customs
• Customs clearance at Air Port / Dry Port
• Arranging transport for dispatch of shipments
• Arranging space for shipments by air or by ships.
• Providing information to customers on progress of the shipments.
• Sending crew to site along with packing material, tool box stand etc.
• Inspection of packing material and availability.
• Ongoing training with supervisor, packers and fumigation staff.
• Hold meeting with supervisors on commencing of new job.
• Visit customer site for feedback.
• Appreciation to be arranged after every job completion.
• Follow up Import / Export shipments.
• Checking of clients goods in storage.
• Managing wood workshop.
• Keeping material records and updating on daily basis.