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خلاصہ
Professional Statement:
I am highly motivated, responsive, modest and altruistic cybersecurity analyst, and cares about protecting organization’s and people’s data and privacy by analyzing potential risk, threats and vulnerabilities and maintaining highly strong security posture of the organization.
Summary:
Results-driven Google Certified Cyber Security Professional and IT Support Specialist with 4 years of experience as IT Support Engineer at CMPak Zong, a multinational telecommunications company. Holds an MSc in Electronics and possesses IT Professional Certifications. Recently completed the Google Cyber Secuirty Professional and Google IT Support Professional Certificate, an eight-month intensive program covering troubleshooting, Python Programming, Linux CLI, Packet Sniffer Tools, Customer Service, Networking, Operating Systems, System Administration. Demonstrates exceptional problem-solving and communication skills, ensuring effective collaboration with cross-functional teams. Proven ability to provide technical solutions promptly. Eager to leverage academic background, certifications, and practical experience in a challenging full-time Information Technology role. A dedicated professional committed to staying current with industry trends and advancements.
تجربہ
Cyber Security Analyst
IT Support Specialist
The following were the job responsibilities at IT Wing ICT police Islamabad.
Installed, configured, managed Windows Systems for Model Police Stations.
Installed and configured biometric devices for attendance at all regional offices and police stations.
Built online report system of biometric devices for IG of Police office HQ.
Trained all front desk police officials for smooth running of IT operation at Model Police Stations.
Resolving day to day IT issues at backend and front end.
IT Support Engineer
Job description:
IT support for Windows Desktops, Microsoft Office, and Microsoft Servers (DHCP, DNS, AD).
Efficient response to IT tickets through Service Desk Portal, emails, and phone calls.
Group Policy Management on Servers 2008.
Expertise in Cloud Computing and Huawei Cloud support.
Hardware installation troubleshooting and technical support.
Network support, addressing LAN and WiFi issues.
Microsoft application and in-house system troubleshooting MS Outlook support.
Creation, configuration, and deployment of OS images.
Full laptop/PC configuration for new employees.
Technical support for mobile devices, including account configuration.
Printer installation and configuration.
Team management, mentoring, and performance reporting to higher management.
Timely response to tickets for issue resolution.
IT Officer
As LEVEL "0" Support I had work in CMPak ZONG as IT Support Officer, my responsibilities were as follow; -
Troubleshooting System Issues and Resolving in given TAT.
Installation full system OS and App as well as OS recovery.
Resolving WLAN and other Network Issue.
Domain Join and Rejoin.
Enterprise Applications Installation and Configuration.
